OBITUARIES for Thursday, June 10, 2021

PHYLLIS SHIRO

WATERVILLE – Phyllis Shiro, 92, passed away on Saturday, May 22, 2021, following a period of declining health, at MaineGeneral Center for Health, Thayer Campus, in Waterville. She was born Phyllis Ann Kovner, in Brockton, Massachusetts, on November 9, 1928, to Jeanne and Sam Kovner. Phyllis was first and foremost a devoted wife, mother, grandmother, godmother, sister, daughter, aunt, cousin and friend. She graduated from Brockton High School and the University of New Hampshire, moving to Waterville after meeting Burton Shiro, in Brockton, on a blind date, set up by her sister Lois’s fiancé, a fellow law student of Burton’s at Boston University. Phyllis and Burton became engaged three months after their first meeting, eventually married in 1951, and moved to Waterville where her husband established his law practice. The couple enjoyed nearly 65 years of marriage, marked by travels around the world, wonderfully memorable and numerous family holidays, celebrations, and events, and a treasured 13 summers spent at camp in Smithfield as a family.

Seeing there was no Hebrew school associated with the synagogue upon her arrival in Waterville, she worked with her usual focus and drive to make sure that one was established as quickly as possible. She also worked tirelessly over the years with the B’nai B’rith sisterhood service organization, helping to prepare a variety of holiday meals, as well as planning and executing assorted events and charitable activities.

Phyllis spent many years as a dedicated teacher of remedial reading at the junior high level, taking not only professional but often great personal interest in her students. She went beyond just building their skills in the classroom to building their self-esteem in ways big and small. Arranging complimentary dental work for a particularly self-conscious adolescent was simply one example of her sensitivity to people and generosity of spirit. She believed that when there are those in need, it is often better not to wait to be asked for help but to simply act to deliver it.

Her caring and devoted nature made her a valued member of numerous volunteer teams over the years, including work in patient opinion polling and breast cancer self-examination education at Thayer Hospital. She also relished her work as a docent at the Colby Art Museum and took immense pleasure in studying a variety of great artists and their work. Nothing delighted her more though than guiding groups of children through the galleries, introducing so many to a special, new experience.

Phyllis also worked a number of years in Augusta as a volunteer consumer mediator in the office of the attorney general. Her final volunteer efforts were focused at the Mid-Maine Homeless Shelter, in Waterville, where she could often be found reading to a child in her lap or happily playing with a group of rambunctious little ones.

Known for her great sense of style, Phyllis had a flair for entertaining and excellent culinary skills which went on public display at Stern’s Department Store where she gave many a cooking demonstration to hungry and grateful audiences. She even ran a small catering business out of her home for a time called P.S. It’s Delicious, featuring some of her most tasty specialties. She took great pride in establishing her home garden and worked with her signature energy to maintain it.

She was an avid reader throughout her life. The combination of her intelligence, wit, grace and humor combined with a special ability to listen without judgment were the qualities that most uniquely marked the way she lived.

Phyllis was predeceased by her parents; her sisters Helen Greene and Lois Weinberg, and brother Edward Kovner.

She is survived by her children Louis, Brian, and Leslie Shiro; her grandchildren Zachary and Alexis Shiro; daughter-in-law Donna Shiro; along with numerous nieces, nephews, cousins, and a sister-in-law.

A private burial service for immediate family will be held on June 1, 2021, at the Maine Veterans Memorial Cemetery, in Augusta. A celebration of life will be held at a future date and time to be announced.

You are invited to offer your condolences and share fond memories with the family by visiting Phyllis’ guestbook at http://www.veilleuxfuneralhome.com.

A Service of Veilleux and Redington Funeral Home, 8 Elm St., Waterville, Maine 04901. (207)872-7676

Donations may be made either to Beth Israel Synagogue, P.O. Box 1882, Waterville, ME 04903-1882, or Educare Central Maine at educarecentralmaine.org., or the charitable organization of your choice.

DAVID R. FOLSOM

FAIRFIELD – David Robert Folsom, 65, of Fairfield, passed away unexpectedly of natural causes on May 23, 2021. He was born in Bangor, on April 4, 1957, to Patricia and Farnham “Bud” Folsom.

David was the oldest of five children in a busy household initially on Highland Avenue and later at 4 Maple Street. The Highland Avenue house was so small that David had to sleep in the attic when people visited. The move to the big house on Maple Street was much needed. David was one of the first campers at Folsom Brothers’ Day Camp, run by his father and uncles on Maranacook Lake. Many Augusta/Winthrop children were picked up by a bus driven by Bud and transported to and from the lake.

David attended Augusta schools and played basketball at both Cony High School and University of Maine at Farmington. He graduated from Cony in 1975 and went on to earn his B.A. in History from Farmington.

In the 1970s, David drove a limousine for his high school friend, Billy Simpson, who owned Tangerine Limousine. He transported many stars including the Grateful Dead and Stevie Nicks to the Augusta Civic Center.

David met the love of his life, Rae, at a Hanson family graduation party in Waterville in 1990. They married August 5, 1995, at the Congregational Church, in Dover-Foxcroft.

David was involved in athletics throughout his life. He coached freshmen basketball at Cony High School before he moved to New Hampshire where he taught history and coached varsity basketball at Franklin High School. He returned to Maine and continued to coach varsity basketball at Hall-Dale High School, junior varsity at Waterville High School, and junior varsity basketball at Lawrence High School. David was known as a quiet, appreciative, and positive spectator when watching both his own children play sports and his many nieces and nephews.

David was a wonderful, smart, and kind father. David coached Spencer on many baseball and basketball teams as he grew up. He also coached Molly in PAL football and basketball as well as AAU basketball. He continued to enjoy watching her play basketball at U. Maine Farmington.

David spent time with all members of his large, extended family. David loved summers on Sebec Lake with the Davis family and the annual Foxcroft Academy Golf tournament; annual brother and cousin football trips following the Crimson Tide (University of Alabama) schedule to home and away games in Alabama, Tennessee, Mississippi, Virginia, North Carolina, and Massachusetts; and weekly winter bowling and summer golf with friends and family. David was a quiet, soft spoken man with the Folsom quick wit and dry sense of humor.

David was working as a fire protector technician for Sprinkler Systems, Incorporated at the time of his death.

David was predeceased by his father, mother and uncles and aunts.

He is survived by his wife of 26 years, Rae Davis-Folsom and their children, Spencer and Molly; brothers, Tim and wife Susan, Peter, James and wife Kris, Mike and wife Theresa; sister, Elizabeth; brother-in-law, Dean and wife Teresa; in-laws, Roger and Deborah Davis; sister-in-law, Mary and husband Danny; niece Brooks Lough and husband Eric; nephews, Carter, Ryan, Jacob Brady, TJ, Wyatt, and Camden; niece Maggie; cousins, Peggy and Skip Hanson; Todd and Sue Hanson; and grandnieces, Grace and Brynn Lough.

A Mass of Christian Burial was held on Wednesday, June 2, at St. Mary’s Catholic Church, in Augusta

An online guestbook may be signed, and memories shared at http://www.familyfirstfuneralhomes.com

Arrangements are by Lawry Brothers Funeral & Cremation Care, 107 Main St., Fairfield.

In lieu of flowers, memorial donations may be made to Lawrence High School, attan.: Brenda Thomas, 9 School St., Fairfield, ME 04937 or to establish a scholarship in David’s name.

JOAN G. SMALL

WINSLOW – Joan Grace (Bulger) Small, 82, passed away on Wednesday, May 26, 2021. Joan was born on September 11, 1938, daughter of Emileo Bulger and Elizabeth (Carey) Bulger.

Joan attended Waterville schools and graduated from Waterville High School in 1956. After graduation, she worked as pay master for the City of Waterville for a number of years, and then went on to become a bank teller at Federal Trust Co. bank, in Waterville.

She married Edson (Skipper) Small Jr. on July 30, 1966. Her most beloved job was to stay at home and take care of her two children. She enjoyed family get-togethers, reading, soap operas, puzzle books, and being involved with the Winslow High School Band Boosters and the 20th Maine Regiment Drum and Bugle Corp while her kids were in high school. She was an active member of the Winslow High School Band Boosters for 14 years, cooking hot dogs at the Band Booster concession stands for football games. Joan was also an active member of the MacCrillis Rouseau VFW Ladies Auxiliary Post #8835, in Winslow,and was their treasurer for a period.

She is survived by her husband, Edson Rowell Small, Jr., of Winslow; her son, Peter Richard Small Sr. and his wife Becky Small, of Winslow; daughter, Michelle Marie (Small) Wiswell and her husband Patrick Wiswell, of Winslow; grandchildren, Jessica Lynne Small, of Waterville, Kristina Marie Blaney and her husband, Richard Blaney, and Peter Richard Small Jr., all of Winslow, Adryenne Marie Wiswell and Nicholas DeRose, of Winslow, Meredith Judy Wiswell, of Saco, Haley Ann Small, of Waterville, Victoria Lynn Wiswell, MacKenzie Rae Small, and Samantha Jo Wiswell, all of Winslow; 10 great-grandchildren, and several nieces, nephews, cousins,.

She was predeceased by her parents, her sister, Geraldine and brother-in-law, Donald Madore, and her nieces, Patricia, Melissa, and Kathy Madore.

A Mass of Christian burial will be held Thursday, June 10, 2021, at 11 a.m., at St. John the Baptist Catholic Church, 16 Monument St., in Winslow. Interment to follow at Lakeview Cemetery, in Oakland, and a reception to follow.

Arrangements under the direction and care of Dan & Scott’s Cremation & Funeral Service, 445 Waterville Road, Skowhegan ME 04976.

In lieu of flowers, donations can be made to the Humane Society Waterville Area, 100 Webb Rd., Waterville, ME 04901.

GREGORY A. GAMAGE

JEFFERSON – Gregory A. Gamage, 61, of Jefferson, passed away on the evening of Saturday, May 29, 2021, following a courageous battle with cancer. Born on September 4, 1959, in Damariscotta, he was the son of Arnold and Gloria (Chipman) Gamage.

Greg grew up in South Bristol, attending local schools and graduating from Lincoln Academy in 1977. After high school, he started what would be a lifelong career on the ocean. For several years he fished for scallops, as well as groundfish in the Georges Bank.

He eventually started his career lobstering on his own, and introduced his love to multiple generations in his family. Over the years, his boats grew as his family grew. He took both of his children out with him, and they remember him as the best boss ever. More recently, he introduced his love of lobstering to his grandsons, Zach and Chase.

Greg was a very easy going man who enjoyed living a simple life. He enjoyed NASCAR and watching his grandchildren’s sporting events, but more than anything he loved spending time with his wife, children, grandchildren and extended family. His life really centered around his love of family and fishing; both of which will miss him immensely.

Besides his parents, he was predeceased by his three brothers, Arnie, Troy and Gerald.

He is survived by his wife, Charlene Gamage; son Travis Gamage and his wife Trudy; daughter Megan Gamage and her significant other Michael, and Ashley Reed, who Greg thought of as his own; four grandchildren, Mackenzie Gamage, Zach Gamage, Chase Crockett and Braxton Crockett; one great-granddaughter, Braelee Gamage; as well as many nieces and nephews.

A service for Greg was held on Saturday, June 5, at the Strong-Hancock Funeral Home, in Damariscotta. He will be laid to rest privately in the Holy Family Cemetery, in Augusta, at a later date.

Arrangements are under the direction and care of the Strong-Hancock Funeral Home, 612 Main Street, Damariscotta, ME 04543. Condolences, and messages for his family, may be expressed by visiting: http://www.StrongHancock.com.

LEAL WATSON

WINDSOR – Leal “Dolly” Watson, 86, passed away peacefully at his home on Sunday, May 30, 2021. He was born on March 29, 1935, and was the only child of Simone and Leal Joseph Watson.

Nicknamed “Dolly” as a child because of his baby curls, bright blue eyes, and doll-like resemblance, the name stuck throughout his life (as did his good looks). He spent a large part of his childhood with his grandparents, Remi and Marie LaFrance Michaud.

Dolly worked as a painter for the state of Maine. Among his many projects, he once painted the interior of the dome of the State House, in Augusta. Dolly loved the Maine outdoors through all four seasons. He spent every free minute camping, hunting, fishing, boating, four-wheeling, snowmobiling, or riding a motorcycle. He preferred Dodge trucks and going fast. Dolly had an appetite for adventure, especially if it involved anything that was outfitted with wheels or tracks. Indeed, he had many motorized “toys” in his 86 years. Through his adventures, Dolly crisscrossed the state of Maine, believed it to be the most beautiful place, and couldn’t imagine a need to ever leave.

Dolly was predeceased by his parents, and two grandsons, Zachary True and Trevor Collins.

He is survived by his wife and life partner of 42 years, Marlene; seven children, Dana Watson and his wife Son Yong, Darleen Hoague and her husband Tim Varney, Debra Jean and her husband Brent Potter, Diana True and her husband Howard, Darrell Watson and his wife Cheryl, Kevin Watson and his wife Yvonne, and Shannon Collins and her husband Michael;15 grandchildren, and 14 great-grandchildren.

A visitation will be held on Sunday, June 6 from 2 to 4 p.m., at Plummer Funeral Home, 983 Ridge Road, Windsor.

A graveside service will be held on Monday, June 7, at 11 a.m., at Rest Haven Cemetery, Rt. 32, Windsor.

Condolences, photos and stories may be shared at http://www.plummerfh.com.

RAYMOND J. DIONNE

WINSLOW – Raymond J. Dionne, 81, of Winslow, died peacefully at homeon Sunday, May 6, 2021. Ray was born on November 23, 1939, to Adele and Augustin Dionne, of Waterville.

Ray attended Waterville schools and enjoyed various sports, especially hockey. As a young boy, at the urging of his mom, Ray often served as an altar boy at the 6 a.m. Mass, at the Blessed Sacrament Church, on Silver Street, in Waterville.

After graduation from Waterville High School in 1957, Ray attended Maine Maritime Academy, in Castine. Graduating with a BS in Marine Engineering in 1960, eventually moving up in rank to chief engineer.

The day after graduation, Ray traveled to New York City and was immediately hired by American Export Isbrandtson Lines and within 24 hours, was at sea aboard the USS Independence and later the USS Exiria.

In 1963, Ray was recruited to take part in a Nuclear Reactors Operators course at King’s Point and later trained aboard the NS Savannah, berthed in Galveston, Texas. Here he obtained his Senior Nuclear Operators license and was soon sailing aboard the Savannah.

The ship was greeted at many ports with fanfare and visited by royalty and dignitaries, many of whom Ray and his shipmates educated on the peaceful use of nuclear power.

American Export Lines contracted with Bath Iron Works to build container ships in 1966 and hired Ray to be Resident Inspector of New Construction, overseeing the building of the Seawitch, Staghound, and Lighting.

Ray then moved to Italy with his family to oversee construction of the Taeping at Italcantieri Shipyard.

Returning to his home in Bath, Ray continued to work on new construction at BIW, working for Farrell Lines container ships and State Lines roll-on-roll-off ships.

In 1980, Ray joined Philips Petroleum Company in Bartlesville, Oklahoma, where he was Fleet Superintendent of oil tankers and oversaw new construction of tankers and liquid natural gas ships in China.

In the fall of 1992-93, Ray transferred to Monaco as Production Manager to oversee design conversion of a tanker to a floating, production and storage vessel. In 1993-1994, the tanker project took Ray to Singapore for the ship conversion. Ray then transferred to Norway where he continued working with the tanker fleet and associated oil platform work until retirement.

Ray retired from Philips in 1995 but rejoined the workforce shortly after to work for Tycom Reliance as Deputy Director of New Construction on cable laying ships in Singapore.

Ray’s great love was his family and leaves behind his wife Mary; and six children, Kelly (Bruce) Dionne-Yahr, Karen Dionne (Tim Neville), Kathy Dionne (Brian Beard), Kristin Dionne (Rob Katz), Karolyn (Tom) Dreiling, Michael Dionne (Jennifer Grant); six grandchildren, Tommy, Peter, Addie, Davis, Leah, and Sari; his brother Jim (Nancy) Dionne; and many nieces and nephews.

Besides his parents, Ray was predeceased by his sisters Stella Pelletier, Geraldine Quirion, Robbie Dumont and Joan Gurney.

Ray was a quiet, kind and gentle man with a beautiful smile, quick wit and great sense of humor. He is dearly missed by all those who knew and loved him.

Arrangements are under the direction and care of Gallant Funeral Home, 10 Elm Street, Waterville. An online guestbook may be signed condolences and memories can be shared at http://www.gallantfh.com

In lieu of flowers, contributions may be made in his memory to Maine Maritime Academy, 1 Pleasant St., Castine, ME 04420 or MaineGeneral Hospice, P.O. Box 828, Waterville, ME 04903-0828.

JOANNE G. GLOWA

WINSLOW – Joanne G. Glowa, 64, of Winslow, formerly of Shelton, Connecticut, passed away on Friday, October 30, 2020. She was born in Derby, Connecticut, on June 25, 1956, the middle child of seven, to the late Joe and Joyce Tremblay.

Joanne was born a Valley girl and she remained a Valley girl her entire life. She grew up in Shelton and in 1983, moved to Maine with her husband and boys for a better life. While her heart was in Connecticut, she knew that the move to Maine was best for her family. It was in Presque Isle that she became a nurse, one of her proudest achievements. After leaving nursing, she enjoyed several years working in retail until she was forced to retire due to illness. During her last years she spent many happy, rewarding days volunteering at Women’s Initiative, in Waterville, where she made many life-long friends.

Her greatest joy was being a great Mom to her boys and Grandma to her six grandchildren. She loved cooking for, and spending time with them, especially at camp.

She battled many illnesses and physical problems throughout her life, but she always bounced back and she always looked forward.

Joanne was predeceased by her parents; sisters Julie and Noel, brother Joe, and niece Brianna.

She is survived by her sons John, Joe and daughter-in-law Amy; grandchildren Hunter, Connor, Brook, Caldre, Colby and Madison; sisters Gloria Paradiso, Teresa Jones, and Lois Tremblay; several nieces and nephews; and her ex-husband, John.

There will be no visiting hours. Friends and family are invited to attend her burial to be held at 11 a.m. on Saturday, June 26, in the Riverside Cemetery, 308 River Road, in Shelton.

In lieu of flowers, donations in Joanne’s memory may be made to Crossroads, 71 U.s. Route One,Suite E, Scarborough, ME 04074.

JEFFREY W. NELSON

FAIRFIELD – Jeffrey “Jeff” W. Nelson, 77, passed away peacefully, Wed­nesday, May 19, 2021, at home. He was born Sep­tember 14, 1943, in Gar­diner, the second child of Madeline (Suttie) Nelson.

Jeff grew up at Ocean Point as a young boy into his teens and moved to Winslow. He attended Winslow High School and entered the U.s. Navy in 1962. He spent the next four years on the USS Albany cruiser and honorably discharged in June 1966.

He married Marilyn Hersey on June 26, 1971. He worked at CH Vigue Lumber, and Scott Paper/Kimberly Clark, in Winslow, until closing in 1998. He later joined J & S Oil Company for eight years and retired in 2006.

Jeff and Marilyn spent many years traveling around the East coast in their motor home enjoying lots of different areas. Jeff’s favorite spot was in Ocean Point sitting at three trees, near his childhood home, with his binoculars checking out all the boats going by. After retirement Jeff enjoyed catching up with friends at Tim Horton’s and Dunkin’ Donuts. He also shared a special bond with his grandson and enjoyed picking him up from school weekly.

He is survived by his wife of nearly 50 years, Marilyn; son, Mark and wife Cindy, daughter, Jaime and husband Kevin Nutting; granddaughter, Kayla Nelson; grandson, Kobe Nutting; great-grandchildren, Parker, Rylee and Lane; brothers, Peter and wife Sandra, Jon and wife Wendy.

Jeff was predeceased by his mother, Madeline Nelson; sister Wendy Lane.

A graveside service will be held Friday, June 18, 2021, at 1 p.m., at the Maine Veterans Memorial Cemetery, Mt Vernon Road, Augusta, with reception to follow.

Arrangement under the direction and care of Dan & Scott’s Cremation & Funeral Service, 445 Waterville Road, Skowhegan ME 04976.

In lieu of flowers, friends wishing may make donations in Jeff’s memory to the American Cancer Society, New England Division, One Bowdoin Mill Island, Suite 300, Topsham, ME 04086-1240.

LLOYD R. CUNNINGHAM

ALBION – Lloyd R. Cunningham, 76, of Albion, passed away unexpectedly at Togus VA Medical Center, on Sunday, May 30, 2021. Lloyd was born at home, in China, on September 18, 1944, to M. Paul Cunningham and Rachel (Bumps) Cunningham. He attended school in China and Albion and graduated from Besse High School, in Albion, in 1962.

Following high school, he enlisted in the U.S. Navy serving as a signalman on the USS Johnston and was honorably discharged from the Navy in April 1966.

Lloyd worked numerous jobs over the years doing carpentry, welding, over-the-road trucking and installing garage doors. He loved carpentry which is reflected in the finish work he did in family members’ homes and in his own home.

Lloyd loved hunting and fishing, but in the last few years of hunting he would admit that he got as much enjoyment from just watching the deer as he did hunting. He had the opportunity to go on a caribou hunt in Canada which was the experience of a lifetime, though he was equally excited by the fish he caught on that trip.

Lloyd was past Master of Central Lodge #45 and a member of Royal Arch Mason Dunlap Chapter #12.

Lloyd was predeceased by his parents; his sister, Pauline Otis and her husband, Arthur.

He is survived by wife, Sarah; his sons Troy (Tammy), and Wade (Jody), of Windsor; his daughter, Tracy (Kevin), of China; his stepsons, Jon Cote (Colleen), of Michigan, and Christopher Cote (Kimberly), of North Carolina; 13 grandchildren; and six great-grandchildren; and his brother, Kenneth.

A graveside service with military honors was held on Monday, June 7, at Chadwick Hill Cemetery, in South China.

An online guestbook may be signed, and memories shared at http://www.familyfirstfuneralhomes.com

Arrangements are by Lawry Brothers Funeral and Cremation Care, 107 Main St., Fairfield.

In lieu of flowers, donations may be made to the American Lung Association, 55 W. Wacker Dr., Suite 1159, Chicago, Illinois, 60601.

JACQUELINE BRETON

WINSLOW – Jacqueline “Jackie” (Trahan) Breton, 90, of Winslow, passed away Sunday, May 30, 2021, at the home of her daughter, Lisa, where she lived for the last three years. She was born in Waterville on May 5, 1931, the daughter Antonio and Marie (Couture) Trahan.

On March 31, 1951, Jackie married Robert L. Breton and they were married for 47 years. She enjoyed camping with Robert over the years until his passing on November 9, 1998.

She worked for 10 years at C. F. Hathaway Shirt Company, in Waterville, and was a faithful Catholic for her whole life.

She loved to watch the birds from her favorite recliner.

She was predeceased by her parents; her husband; her sister, Joan; and son-in-law, Bruce.

Jackie is survived by her children, Linda Waldron, of Winslow, Bonnie Overlock and husband Neil, of Winslow, Peter Breton, of Albion, and Lisa Allen and her husband Don, of Winslow; 10 grandchildren; 11 great-grandchildren; four great-great-grandchildren; sisters-in-law, Barbara and Theresa; and numerous nieces and nephews.

At her request there will be no visiting hours and a private graveside service will be held at St. Francis Catholic Cemetery, Grove Street, Waterville.

Arrangements are under the direction and care of Gallant Funeral Home, 10 Elm St., Waterville.

An online guestbook may be signed condolences and memories shared at http://www.gallantfh.com

In lieu of flowers memorial contributions may be made to a charity of your choice.

HERB FOSTER

WATERVILLE – Herb Foster, 83, of Waterville, passed away peacefully at home on Tuesday, June 1, 2021. Born in Waterville on September 15, 1937, he was the only child of the late Donald and Irene Viens Foster.

Herb had a migratory childhood as his parents were in the hotel business. He received his early education in Greenfield, Massachusetts, was a Boy Scout and active in the YMCA. He graduated Cum Laude from Deerfield Academy, in 1956, and from Middlebury College, in 1960, where he majored in Russian. He later received the Diplôme de Langue et de Français Parlé, Mention Honorable, at the Alliance Française, in Paris, France. Following his year abroad he taught foreign languages in Central Maine schools for 20 years.

In 1972 Herb married Nancy Pellerin Craig, of Fairfield, and together they shared 48 , often exciting, years together. Herb left teaching in 1979 when he and Nancy bought Wonderview Cottages, in Belfast. His return to the hospitality industry as an adult was a dream come true. After 17 fulfilling years, they sold the cottages, and Herb returned briefly to teaching, retiring in 2002.

Herb was active in community affairs, serving as an Assistant Director of American Legion Boy’s State, Chairman of the Waterville Republican Committee, a member of the Waterville Bicentennial Committee and Chairman of the Belfast Area Chamber of Commerce. He was a 56-year member of the Waterville BPOElks #905, and served as Exalted Ruler in 1975.

He was a regular communicant of Corpus Christi Parish, in Waterville, serving on two parish committees. Perhaps his favorite organization was the Waterville-Kotlas Sister City Connection, where he served several terms as chairman. Herb taught conversational Russian at its Annual Sampler held at Colby College, finally giving him a chance to use his college major!

Herb was blessed with many interests that contributed to a full and happy life. He and Nancy especially enjoyed gardening together. In college he played competitive bridge, and was proud to have accumulated partial master points while there. He was always ready for a card game, either at the Elks or with Nancy every evening before supper. He liked any kind of puzzle, particularly the New York Times crosswords, which provided him a great deal of enjoyment in his final year. He loved birding, an interest dating back to his Boy Scout days and in his later years, compiled a life-list of nearly 500 species.

He was an inveterate scrapbooker. His research found that through his father he was descended from two governors of the Massachusetts Bay Colony, and through his mother, from two survivors of the Stebbins family who were captured in the Raid on Deerfield, Massachusetts, in 1704. He belonged to the Taconnet Falls Chapter of the Maine Genealogical Society, and enjoyed many hours working on his family tree.

Traveling was a big part of Herb’s life, and Nancy quickly embraced it. He made over two dozen trips abroad, visiting at least 40 countries, many of those in depth. He once calculated that he had spent almost four years of his life outside the continental United States. Some trips were exciting, like finding himself in Brno, Czechoslovakia, in 1968, when the Russian army briefly invaded that area. (He thought it a bad idea to practice his Russian under those circumstances). But most were pleasurable, especially the six winters he and Nancy spent in Ajijic, Mexico. Often, traveling was combined with birding.

Herb was a passionate and avid hiker, another hold-over from the Boy Scouts. He climbed his first New England 4000’er at the age 12 in 1949, and from then on he was hooked. At the time of his death, he had hiked 600 listed New England peaks and another dozen or so around the world. He hiked all 452 peaks over 3,000 feet in New England (more than half of them bushwhacks) and the 100 highest New England peaks by prominence. He also finished Vermont’s Long Trail from end to end in 2008. He hiked his last peak at the age of 82.

Succumbing to pancreatic cancer in the middle of a global pandemic was not how Herb chose to write the final chapter of his life. Yet, living in a “bubble of two” with Nancy created a certain closeness that’s often missing, even after a long marriage. For 15 months Herb missed spending time with his children and grandchildren. Luckily, due to the lifting of COVID restrictions, he was able to spend his last two weeks with his family. Knowing that he had a very limited time to live gave him the incentive to finish the many scrapbooking projects that he’d been putting off for years. He still considered himself one of the luckiest persons in the world to have experienced all that he did – a wonderful life with Nancy, a family that made him very proud, two careers that he loved, so many interests and the good health to enjoy them for 82 years.

Herb is survived by his wife, Nancy; his sons Benjamin Foster and wife Hope, of Normal, Illinois, and their children, Delano, Olivia Rose and Staeliam Schipper-Reyes; Jeremy and his wife Stefanie, of Topsham, and their children Annie and Sawyer; his stepson, Marc Craig and husband Keju Ma, of Victoria, British Columbia, Canada; and several cousins.

A funeral Mass will be held at Notre Dame church, 116 Silver St., in Waterville, on Thursday, June 10, at 10 a.m., followed by interment at Pine Grove Cemetery, 70 Grove St., in Waterville, and a reception at the Waterville Elks Lodge.

Condolences may be forwarded to Herb’s family through the Kotlas Connection at P.O. Box 1747, Waterville, ME 04903.

In lieu of donations to one’s favorite charity, Herb would like to see people make the more important donation of time, by volunteering to help organizations which are dedicated to making the world a better place. He would specifically like to see someone volunteer to take his place on the Kotlas Connection board of directors. The Connection, http://www.kotlas.org, is an international organization dedicated to promoting people-to-people diplomacy around the world. Membership is rewarding and often a great deal of fun.

Windsor manager presents 9-month budget to selectmen

by The Town Line staff

At their May 11 meeting, Windsor Town Manager Theresa Haskell presented the board of selectmen with her nine-month budget. Currently, 73.3 percent of the budget has been spent. The two areas of concern are elections and town meetings, which are overspent due to the extra election in July and extra hours for the presidential primary and COVID expenses. The town did receive a $5,000 COVID grant to help with extra expenses. Other areas that are overspent will even out as most are already paid through the year due to existing contracts. Revenues are up 15.94 percent over last year at this time.

Haskell also presented the board with the warrant and notice of elections calling RSU #12 budget referendum, for their signatures.

In other business, Bill and Robbi Portela were present to discuss the CMP pole permit for the Ridgeway 1 subdivision on the Greeley Road, and was approved in a prior board of selectmen meeting. The board voted 4-0, with Selectman Ronald Brann not present, to approve the CMP pole permit that was approved on April 27.

The town manager reported that she had received a report from the Maine DOT on the inspection of bridges in Windsor. The Sampson Road over Choate Brook, Weeks Mills Road over Barton Stream, Weeks Mills Road over Barton Brook and Shuman Road over Hewitt Brook all received ratings of 7 (good) and 8 (very good). All structures require routine maintenance to minimize deterioration.

Brush cutting on Shuman and Choate roads is being completed. There is still gravel work on the Reed Road that needs to be done, however, the road maintenance line in the budget is over spent by $2,800. Despite that, the bottom line of public works will not change as there is still money in other lines that can be moved to cover road maintenance/construction expenses.

Paving bid packages have been sent out and were due back by May 25. Work still needs to be done on the town garage and food bank area. Road Supervisor Keith Hall will contact Avery Glidden to get a time frame for completion on the cement work for the town garage next to the next office.

Interim transfer station supervisor Sean Tekeema reported they had a $1,200 on one Saturday. The monthly report shows the station is up $2,743.45 from this time in April of last year and is up $13,010.45 for the year.

There are still issues with the right of way between the cemetery and The Fusion, with ruts remaining from last winter’s plowing. Haskell noted she will contact The Fusion again to find out when they plan on fixing the issue.

All selectmen were present for the meeting with Selectman Ronald Brann arriving at 6:56 p.m.

China Broadband Committee members return to grant application

by Mary Grow

At their June 3 meeting, China Broadband Committee (CBC) members returned to their application for a ConnectMe planning grant for expanded and improved broadband service. They also reviewed a more definite – but still with uncertainties – financial model for their project (see the June 3 issue of The Town Line, p. 3).

The ConnectMe grant was filed May 27. State officials replied, not just to the CBC but to all applicants, with a request for more information on two topics, with a deadline of noon on Friday, June 4.

CBC Chairman Robert O’Connor put the application on the CBC’s document-sharing site so members could work on it and offered to call ConnectMe the morning of June 4 to clarify what was needed. A revised application was filed and acknowledged; committee members expect to hear before the end of June whether China will receive $7,500 (to be matched by $2,500 in town funds).

The first major planning issue is a survey of telephone poles, unserved houses and other factors that will affect the cost of building new broadband infrastructure. CBC members intend to have Hawkeye Connections, Inc., based in Poland, Maine, do the survey (and if the plan comes to fruition, the construction).

Consultant Mark Van Loan, of Bangor-based Mission Broadband, said he and Mark Ouellette, President of Axiom Technologies, of Machias, developed the revised financial model. Like prior ones, it is based on estimated construction costs.

If the construction costs are close to accurate, the model sees China borrowing $4.8 million for 20 years to build out the system. Assuming 35 percent of year-round residents and 40 percent of seasonal residents sign up initially, a program offering four levels of service could have a $55 monthly fee for the lowest tier.

The plan would additionally provide two levels of business service. Ouellette, whose company is the CBC’s choice for providing broadband, expects most small businesses would be able to sign up for the less expensive residential service.

The most expensive tier, at $200 a month, offers gig over gig (one gigabit upload, one gigabit download) for households with a lot of devices and/or users. Ouellette thinks the offering is underpriced.

“Most of the world – not Maine, the world – can’t get a gig,” he said.

If the model’s assumptions are close to accurate and the proposed fee schedule is adopted, broadband service would run a deficit for not more than the first three years. After that, it would return an annual profit to the town over the life of the bond. Once the bond was paid off, the town’s share of the revenue would be larger.

Ouellette is confident that when residents start using Axiom, their satisfaction will lead to more customers and increasing revenue. The model does not include grant money, which committee members think is a definite possibility beyond the planning stage.

The model builds in a 25 percent profit for Axiom – but, Ouellette said, the company will be taking all the risks of providing and maintaining broadband service, and a bad year with hurricanes and ice storms taking down lines and poles would be expensive.

CBC members accepted the model, by consensus, as their working document.

They scheduled their next meeting for 4:30 p.m. Thursday, June 10. By then they should know whether China town meeting voters approved the revised Tax Increment Financing (TIF) plan, which includes funding for some aspects of broadband service.

Committee urges people to take computer speed test

ConnectMe officials and China Broadband Committee members urge people using computers to take the speed test, to see how much service they have. Speed test results help define areas that do not have adequate broadband service by state or federal definitions. The web addresses for taking speed tests are https://www.mainebroadbandcoalition.org/ or https://www.mainebroadbandcoalition.org/speed-test-info.

The site provides instructions and offers a link to a map showing area test results. China has numerous red dots indicating limited service.

Vassalboro planners approve another solar array

by Mary Grow

At their June 1 meeting, Vassalboro Planning Board members unanimously approved another solar array, this one west of Cemetery Street, between East and North Vassalboro.

They were assisted by Codes Officer Paul Mitnik, whose third retirement at the beginning of April lasted through one meeting. Board members welcomed him back.

Owens A. McCullough, Senior Vice-President at Sebago Technics, of South Portland, and Tiffiny Chase, Director of Development for New England Solar Garden (NESG), of Portsmouth, New Hampshire, explained their proposal to the board and, at first, to two neighbors. McCullough’s map showed the neighbors’ house is well away from the solar panels, and they left, satisfied.

McCullough and Chase’s colleague, Michael Redding, made a preliminary presentation at the Jan. 5 Vassalboro Planning Board meeting (see The Town Line, Jan. 14, 2021, p. 3).

The solar panels will be on about 26 acres of a lot leased for 20 years (with up to four five-year extensions) from Nicholas and Katie Jose. McCullough said the connection to the Central Maine Power Co. (CMP) grid will be to CMP’s distribution line; there will be no power line to Cemetery Street. Vehicle access from the street will be by a 20-foot-wide gravel driveway over an existing right-of-way.

Like other solar developments, NESG’s will include no buildings, use no water, generate no sewage or trash, have no lights, make little noise (a low hum, McCullough said, audible within 50 feet of the transformer pad) and have little traffic once construction is finished. The panels will have an anti-glare coating, and the frames have been changed to be non-reflective.

The ground under the panels will be planted with native plants, including types to attract pollinators, and mowed once or twice a summer. The fence around the development will be knotwire (orchard) fencing, not chainlink, with larger holes to let foxes and other predators inside to keep mice under control.

McCullough is negotiating with CMP, and will need state Department of Environmental Protection permits. He expects getting the contract and permits lined up will take most of 2021, perhaps longer, making the start of construction in early 2022. Construction is expected to take up to three months.

Sebago Technics is a civil engineering and land development consultant company that assists developers like NESG. NESG projects are mostly community solar developments. Chase said towns, schools, businesses and individual property-owners can sign up to buy a share, thereby reducing the power part of their electric bills.

When the NESG’s Cemetery Street project is getting ready to go on line, Chase said, a company called Arcadia will be sending mailings to seek customers. Arcadia has an on-line site that explains how it contributes to expanding use of renewable energy sources.

In other business June 1, Mitnik reported no pending applications for a July planning board meeting. Board members agreed that unless at least one application is received by the June 22 deadline, they will cancel the July meeting.

Mitnik had emailed a suggested addition to the Site Review Ordinance application, asking applicants for a business description or plan. Board member Douglas Phillips welcomed the proposal, and said changing an application form does not require voters’ action.

Vassalboro residents approve 37 articles at short town meeting

From left to right, Selectman Barbara Redmond, Michelle Michaud, from Collins’ office, Selectman John Melrose and Selectman Robert Browne. (photo courtesy of Mary Sabins)

by Mary Grow

Veteran moderator Richard Thompson guided about five dozen Vassalboro voters through the first 37 articles of their annual town meeting warrant in a little over an hour the evening of June 7.

The annual town meeting continued at the polls June 8 with local elections; action on the new “Town of Vassalboro Marijuana Business Ordinance”; the school budget referendum, asking confirmation or rejection of the budget approved the evening before; and a decision on continuing the school budget referendum for another three years.

In the only elections June 7, budget committee members Donald Breton, William Browne, Phillip Landry and Peggy Schaffer were re-elected and Dallas Smedberg was elected to fill the seat vacated by Christopher French.

All warrant articles were approved, four with amendments.

The warrant article discussed at most length initially asked voters to authorize selectmen to “accept gifts of labor, goods, use of equipment, and money, and to implement those gifts for the donor’s intended purpose.”

Former Selectman Lauchlin Titus asked whether the article allowed selectmen to refuse a gift. For example, he asked, what if someone proposed to donate an ambulance – and leave the town to equip, man and maintain it?

Or, Clough Toppan suggested, a swimming pool on Main Street? He recommended selectmen consider what townspeople would say if they were allowed to vote on a gift.

Holly Weidner questioned letting the donor, rather than town officials, define the purpose of a gift.

John Melrose, retiring chairman of the selectboard, said during Vassalboro’s 250th anniversary celebration many people had donated labor, materials and money, for example for the renovation of Monument Park, in East Vassalboro. He expects more donations before the year is over.

Michael Vashon, a former town manager, reminded voters they could attend selectmen’s meetings – agendas are posted on the town website in advance – to voice their opinion on gifts.

Ultimately, the article was amended to include the words “or reject” in commas after “accept,” and was approved lopsidedly, with half a dozen people voting “no.”

The warrant article that would have funded 10 social service agencies in and out of town was amended after Melrose made a motion to delete $500 proposed for Literacy Volunteers of Waterville. The organization told him that it had disbanded, he said.

Voters then reappropriated the $500. They added $112 for the Sexual Assault Crisis and Support Center, bringing its appropriation to the requested $1,519 instead of $1,417 recommended by town officials (because, Melrose said, they try to stay with the same amount each year). And they added the remaining $398 to the China Region Lakes Alliance, increasing its appropriation from the recommended $7,500 closer to the requested $11,500.

The total for nine agencies remained at $24,017, as recommended by the selectmen and budget committee.

The other two amendments generated little discussion.

At Melrose’s suggestion, the authorization to let selectmen accept and use American Recovery Plan funds from the state and federal governments had county government added, now that selectmen know Maine counties have received grants.

The good news was for the article authorizing selectmen to pay the annual Kennebec County assessment. The estimated amount in the article was $383,911; Melrose said the final county budget reduced Vassalboro’s share to $379,384.

Four presentations were made at the beginning of the meeting.

  • Michelle Michaud, from Senator Susan Collins’ Augusta office, presented a framed copy of the letter the Senator put in the April 21 Congressional Record recognizing Vassalboro’s 250th anniversary, with a condensed history, praise and congratulations.
  • Melrose presented a copy of the Maine legislative resolution recognizing the anniversary, from State Senator Matthew Pouliot and State Representative Richard Bradstreet.
  • Selectman Robert Browne presented a certificate to Melrose recognizing his service on the Board of Selectmen and in other capacities in the town.
  • Melrose presented Spirit of America awards honoring volunteers to Jody Kundreskas and David Jenney, recognizing both for their work to improve town cemeteries and Jenney, additionally, for maintaining the town’s website and helping with other technical issues.

Give Us Your Best Shot! for Thursday, June 10, 2021

To submit a photo for this section, please visit our contact page or email us at townline@townline.org!

TABLE FOR TWO: Joan Chaffee, of Clinton, photographed these two gold finches sharing some suet.

PEEK-A-BOO?: Emily Poulin, of South China, snapped this squirrel who appears to be shying away from the lens.

STILLNESS: This young deer stands still as Jayne Winters, of South China, focuses in on it.

Jefferson’s Hailey Milliken graduates valedictorian at Maine Connection Academy

Hailey Milliken

Hailey Milliken, a 12th grader from Jefferson, was Valedictorian for last week’s graduation ceremony for Maine Connections Academy, the state’s online charter school.

The in-person ceremony took place on June 3, at Thompson’s Point, in Portland. Milliken will be attending Boston University in the fall, majoring in media science in the College of Communication. Originally from Maine, Milliken lived in many places and attended many schools before joining Maine Connections Academy in 2020.

In her speech to her fellow classmates, Milliken said “Just a few months ago, the idea of speaking in front of a crowd, live, like this, seemed impossible. But here we are. The opportunities and flexibility offered here, at a true online school, have allowed me to thrive. What we are seeing all around is that the current educational system is in desperate need of a renovation. And MCA is one step ahead. And being one step ahead takes you to great places, so: stay one step ahead!”

Milliken took AP courses in literature, calculus and microeconomics—in her own words, “I’m a big reader, I do a lot of writing as well, and I’m really into journalism.” In her opinion, “Online school is the future of education. We were all thrown into it because of COVID but now we see that it can work. More and more students are learning at their own pace, and it’s perfect for diverse learners. Maine Connections Academy really knows how to do it.”

Now in its seventh year, Maine Connections Academy is Maine’s first statewide, tuition-free, online public school for students in grades 7-12.

Northern Light Inland Hospital announces finance leadership changes

Chris Frauenhofer, left, Randy Clark, right.

Randy Clark, of Vassalboro, vice president of finance and operations, expands duties to two hospitals and care facility

Northern Light Inland Hospital, in Waterville, has announced several finance leadership changes.

Chris Frauenhofer, vice president of Finance of Northern Light Inland Hospital and interim administrator of Northern Light Continuing Care, Lakewood, in Waterville, has been named as the new vice president of finance for Northern Light Health’s system Medical Group.

Frauenhofer joined Northern Light Health in 2013, starting at Maine Coast Memorial Hospital before moving to Inland Hospital in 2017. Before joining Northern Light Health, he served in senior finance roles for more than 20 years at hospitals in New York, including Alice Hyde Medical Center and Niagara Falls Memorial Medical Center.

Frauenhofer received a Master of Business Administration from Niagara University (New York) and a Bachelor of Science in Business Administration/Registered Accounting Program from State University of New York at Buffalo.

Frauenhofer lives in Mariaville. He will remain in the interim role at Lakewood until a new administrator is recruited.

Randy Clark, vice president of Finance and Operations at Northern Light Sebasticook Valley Hospital, in Pittsfield, will expand his duties to include Inland Hospital and Lakewood, becoming vice president of finance for both hospitals and the continuing care facility.

A resident of Vassalboro, Clark just celebrated 25 years with Northern Light Health. He started as a controller at Sebasticook Valley Hospital, in Pittsfield, in 1996 and became vice president of finance in 2005. In 2016, operations was added to his leadership role. For a few years, he oversaw finance as vice president for both CA Dean Hospital, in Greenville, and Sebasticook Valley Hospital.

Clark earned his Bachelor of Science in Business Administration from the University of Maine (Orono) and his Master of Business Administration from Thomas College, in Waterville.

“Chris and Randy have been vital to our local leadership teams, and integral to system finance work. We know they will continue to help our system and member organizations succeed in their new and expanded roles – not only when it comes to finance, but with all aspects of our mission to improve the health of the people and communities we serve. Both Chris and Randy have a passion for excellent service and finding new ways to deliver on our brand promise.” says Terri Vieira, president of Inland Hospital, Continuing Care, Lakewood, and Sebasticook Valley Hospital.

Submitted by Kathy Jason, Lead Communication Specialist, Marketing and Communications for Northern Light Inland Hospital.

FOR YOUR HEALTH: Depression Disconnect

Depression Disconnect: New Survey Finds Most People with Depression Feel Deeply Misunderstood

(NAPSI)—A new nationwide poll, the GeneSight Mental Health Monitor, has found more than 8 in 10 people diagnosed with depression say life would be easier if others could understand their depression. Yet, most people who have not experienced depression may not be able to understand the challenges, including its treatment.

This is important news about a serious disease affecting more than 17 million Americans each year, according to the National Institute of Mental Health.

“Depression is one of the most misunderstood disorders. When people misinterpret depressed patients as ‘lazy’ or ‘dramatic,’ they are vastly underestimating and misunderstanding the debilitating symptoms of major depressive disorder,” said Mark Pollack, M.D., chief medical officer for the GeneSight test at Myriad Genetics.

Seeking Support from Loved Ones

According to the survey, three in four depressed people said they wanted support from their loved ones—including just listening or saying supportive things such as: “How can I help?” or “Do you want to talk about it?” Instead, nearly half of those with depression said they were more likely to hear statements like “You need to get over it/snap out of it” or “We all get sad sometimes.”

This lack of meaningful support represents a significant disconnect among those who suffer from depression and those who do not.

This May, in observance of Mental Health Month, GeneSight and the Depression and Bipolar Support Alliance (DBSA) are working to raise awareness of the symptoms of major depressive disorder and how those symptoms make it hard to seek treatment.

“Depression affects how a person feels, thinks, and acts. Though typically characterized by feelings of sadness, depression symptoms may appear as irritability or apathy,” explains Dr. Michael Thase, professor of psychiatry, Perelman School of Medicine and the Corporal Michael J. Crescenz VA Medical Center, and DBSA scientific advisory board member.

Nearly half of those surveyed who were either diagnosed with depression or concerned they may have it say they would feel embarrassed if others found out.

“Misunderstanding the disorder may lead to people feeling embarrassed and/or unwilling to seek the treatment they need,” said Dr. Thase.
Advances in Depression Treatment May Help

The poll also found that more than half of those diagnosed with depression began taking a new medication since the beginning of the pandemic. For some, starting a new depression medication doesn’t guarantee success:

• Half of those diagnosed with depression have tried four or more depression medications in their lifetime.
• 4 in 10 are not confident their depression medications work and 7 in 10 would feel “hopeful” if their doctor recommended a genetic test as part of their treatment plan.

Genetic testing, like the GeneSight test, can provide insight to clinicians about a patient’s unique genes and how they may affect outcomes with medication commonly prescribed to treat depression, anxiety and other psychiatric conditions.

“With just a simple cheek swab, the test provides information about which medications may require dose adjustments, may be less likely to work, or may have an increased risk of side effects,” said Dr. Pollack. “It’s one of many tools in a physician’s toolbox that may help get patients on the road to feeling more like themselves again.”

Conquering the Depression Disconnect

Only half of adults polled said they are very confident they can recognize if a loved one is suffering from depression. One answer is to virtually experience a “day in the life” and a few of the symptoms of living with depression. You can do that at www.KnowMentalHealth.com.

Learn More

For more information on how genetic testing can help inform treatment decisions for depression and other mental health disorders, visit genesight.com.

GROWING YOUR BUSINESS: Take care of your customers in need

by Dan Beaulieu
Business consultant

Years ago, one winter when I was out of town on business, enough snow had fallen – as it will tend to do here in Maine, – that my dear wife was concerned about the snow load on the roof. When she saw a crew working clearing a neighbor’s roof, she put on her boots and her winter coat to go talk to them. The fact being that she had been on the phone all morning trying to find someone to come over and clear our roof, so she was relieved when she saw the men across the street working on a roof.

When she approached them and found the man in charge, she asked him if he had time to clear our roof as well.

He looked at her, smiled and then told her they were all booked up, but he said, “I might be able to fit you in but it’s going to be expensive.” “How expensive?” she asked, knowing that be­cause we have a big house with a lot of roofs, what it should cost, and so she thought she was prepared to pay the price she normally paid, which yes, was not cheap but worth it.

But she was hit with sticker shock when this man quoted her a price that was well over twice as much as what she normally was used to paying.

“Are you sure?” She asked, “That’s much more than we normally pay the people who did it last year.”

“Sure, but they’re not here, now are they? Sorry, lady, but that’s the price, take it or leave it… and I could charge you even more if I wanted to. So, what’s it gonna be?” he said impatiently.

Not seeing any other way, and the snow falling heavily with signs of it keeping up for the rest of the day, she reluctantly agreed to pay the price he asked.

Now, as you can imagine after that, my wife would go out of her way never to use that man’s company again. In fact, although not a vindictive woman, she could not help but tell many people the story of what had happened. And yes, we never used that company again. In fact, it has been years since I have seen his truck around the neighborhood, so I suspect that he has gone out of business. Not a surprise, really.

If you want to run a successful business you have to always ask for a fair price for the services you perform. Sure, you can play that supply and demand game if you want. You can raise your prices when the demand is high, but in the end, you have to be fair and treat people fairly because if you don’t, if you take advantage of people, especially when they are in need, they will never forget and when things get back to normal, they will never buy from you again.

On the other hand, if you come to their aid when they are in trouble, when they really do need your help…and you help them, you’ll have a customer for life and that is the best way to grow your business.