by Dan Beaulieu
This time of the year is a perfect time to show your customers how much you appreciate their business, and especially their loyalty throughout the year. It provides an excellent opportunity to connect with your customers a bit more personally.
Look, there is nothing that says that you have to do anything for your customers. You have provided them with a service, or a product, and they have paid you and that’s good enough. Leave it at that…but that would be a missed opportunity to create customer loyalty. So, don’t do that if you’re serious about growing your business.
By giving your customers a small token of your appreciation, not to mention good will, you are creating a bond with them that goes deeper than the normal customer relationship. The effort is small (not to mention fun!) and the rewards are enormous.
If you’re a landscaper, then give your customers a nice fresh wreath for their front door, or a poinsettia.
If you’re in the restaurant business, offer your customers a special holiday desert… on the house.
If you own a spa, then give your customers a free bottle of that special lotion, they like so much.
If you’re a newspaper carrier and you hand out holiday cards, make sure you sign them with a little message. Even if you have a hundred customers, the effort will be worth it.
Even if your business is less personal like a plumbing or electrical business, there is no reason for you to miss out on this opportunity of bonding, through giving. Send your customers a beautiful holiday card signed by your team (Yes, please sign your cards, there is nothing more impersonal than cards with a printed signature if that’s what you plan to do…don’t bother, the effort is destroyed). Or, send them a beautiful calendar, something they can use all year long. Or better yet put a discount coupon in with the card.
And one thing more, let’s do role reversal here. When you receive a gift from your customer. A card. Or a restaurant gift card, or a monetary gift, make sure you thank them by sending a thank you card. A gift from a customers means you are doing a good job for them, and they appreciate you. Show them that you appreciate them and the gift by sending them a nice handwritten thank you card.
This time of the year, is the very best time to spread good cheer and gratitude and also assure your customers that you appreciate their patronage. And that’s a wonderful way to grow your business.
Have a safe and happy holiday season.