by Dan Beaulieu
I think that right now all of us are wondering if we will ever feel free to be around other people, to go out to dinner, or grocery shopping. We wonder if our customers will be comfortable having us come into their homes to put in that new kitchen or bathroom? We wonder when that guy is going to come back for a haircut, or that great customer of yours will be back for that once a month all day spa treatment that both you and she count on?
We have to wonder don’t we? They are saying it could be weeks or even months before we all get back to normal, whatever that means. But we can say with a clear vision of optimism that yes, we will get back to normal… or at least a normal with a slant based on what we are going through.
But of this we can be sure. Yes, your customers are going to want that new kitchen and bathroom, they are going to want that spa treatment and yes, believe it or not, that might even be looking forward to that teeth cleaning, or even that postponed root canal. People are going to need the same things that they needed before COVID-19 hit us. In fact, they are going to not only need them, but they are going to want them, and want them with a vengeance!
They are already salivating at the thought of that medium rare filet at their favorite steak house, they are unbelievably tired of that crummy old out of date kitchen they have had to live with four months longer than they’d planned. They are going to want that wonderful and relaxing day at your spa, especially now that everyone knows their true hair color. And yes, they are actually going to look forward to that once dreaded root canal.
But will you be ready for them? Some states, (not the very bright ones, unfortunately) are already opening up and in a few weeks more will follow including our own. Will you be ready? Really, well let me ask you what are you doing to be ready? If you’re a contractor I suggest you call those customers who postponed their projects with you to get them back on the calendar. Remind them there is going to be a rush for your time once this terrible nightmare is over, so they’d better get on your schedule now. The same with your Spa.
If you own a restaurant, you’d better be planning a welcome back menu that will make everyone who missed you delight in their return to your place.
Think about it. We will all be back on the road in a very short time, it might even be a shorter time than you think. So, if you want to start growing your business again, you’d better start planning right now for when things get back to normal.