by Dan Beaulieu Business consultant In any small-town service business, customer service can make all the difference. It’s what keeps your neighbors coming back, what makes them recommend you to others, and what builds a sense of community loyalty that larger competitors can’t match. Here are ten ways to make sure your small-town service business […]
by Dan Beaulieu Business consultant When something goes wrong in a small business, it’s easy to feel overwhelmed, especially when it involves a valued customer. But the real difference between a good company and a great one is in how it handles those inevitable mistakes. Here’s a practical approach to turning around a mishap into […]
by Dan Beaulieu Business consultant Having happy and satisfied customers is the most rewarding aspect of owning a business. If you concentrate on your customers and focus on delighting them you will never run out of business. You can have all the sales you want, all the price gouging, all of the promotions and advertising […]
by Dan Beaulieu Business consultant Building the right team for your small business goes beyond just hiring skilled employees. You’re looking to create a group of people who are not only talented but also committed, passionate, and fully invested in the success of your business. Here’s how you can build a work team that believes […]
by Dan Beaulieu Business consultant One of the most important aspects of growing a successful business is to have a complete understanding of who your customers are. You need to know everything possible about the people you are selling your products and services to. Look, chances are you started a business because you saw a […]
by Dan Beaulieu Business consultant Having happy and satisfied customers is the most rewarding aspect of owning a business. If you concentrate on your customers and focus on delighting them you will never run out of business. You can have all the sales you want, all the price gouging, all of the promotions and advertising […]
by Dan Beaulieu Business consultant A good customer is your most important asset! One of the biggest complaints that people I know have about local contractors is that some of them, when they get busy, won’t give them the time of day. Not all of them mind you, but more than a few seem to […]
by Dan Beaulieu Business consultant I love Mexican food. I love Mexican restaurants and I have been in many of them from El Paso, Texas, to Tucson, Arizona, to San Jose, California, to Bangor, Maine, to Portland, Maine, to Waterville, Maine, to Augusta, Maine. And get this, my favorite part of being in a Mexican […]
by Dan Beaulieu Business consultant As most of you reading this know, it is more difficult than ever to find people, companies, contractors to work on your house or facility. Even my friends at libraries and churches are having a difficult time finding people to work on their projects. We get it…your busy, you have […]
by Dan Beaulieu Business consultant The tide has changed when it comes to employers and employees. Certainly, there is a shortage of the latter which is causing significant problems for all businesses, especially smaller ones. We are seeing restaurants both large and small including take out places, closed on Monday and Tuesday for lack of […]