VETERANS CORNER: Veterans express concern at not talking to physician

Veterans Administration facility at Togus. (Internet photo)

by Gary Kennedy

I mentioned in last week’s issue veterans concern with availability of direct contact with their physician’s service desk. You have to go through a call center, which is located in someone’s home and give your information, some of which you prefer not to, in order to get through to your doctor. The response can take days. I am sure this will die a natural death but Covid has caused a lot of misery in more ways than one. This in my opinion is not very professional and is also a disservice to our veterans. Some do not handle this very well and become angry with the party on the other end. This can end up very badly for the veteran as the call center employee will just hang up. I personally have checked this procedure out and have experienced the veteran’s problems.

The last time I made one of these calls myself the young lady on the other end was very nice but obviously hadn’t been trained very well in how to handle various situations, especially in the area of urgency and even location. I ended directing her as to what would be the pathway. She admitted she was new at her job. Also there was a baby crying and a dog barking in the background. I said to her, “I bet it can be difficult working from home?” She responded, “You got that right.”

I know several work at home employees both at VA as well as at the state level. My opinion is the same as locked doors, they had their day and now it is time to open up and get back to work in a professional manner. Veterans deserve far better than what they are receiving.

Vets are still very angry about their loss of the gym and swimming pool. VA claims the pool is broken in some way and yet they have rented out the “veterans gym”. They don’t have the right to do that but they are still getting away with it. We are writing letters to the Secretary of Veterans Affairs and getting nowhere. We are close to a political year so we will see if things will change. In the mean time it’s up to we vets to keep the pressure on and try to change this administration to a more veteran friendly and professional one.

It is popular opinion that veterans should be considered for some positions available at all V.A. service centers. They have experience and know how to deal with other veterans. Of course, there are many positions that require the best candidate irrespective of whether or not they were in the military. Another thing that I am familiar with is there are so many foreigners that have served in our military that have filed paperwork and paid the hundreds of dollars to begin the process yet they have been waiting in their countries for months and even years to get here. Also, there are those who have arrived here legally and have been refused employment even though they may be highly qualified. Why you say? The reason is they are not citizens as of yet, even though they very much desire to be so. The hypocrisy is very evident when you see Middle East professionals being employed without this requirement. This occurs when our government deems their MOS necessary or critical. State level positions allow you to be employed if you have obtained a Green Card. Also, our vets are certainly not stupid; they always mention those allowed to cross into this country via our southern border. We have added this argument in our correspondence with Washington D.C.

I mentioned in previous articles that I would touch on some of the benefits disabled veterans might not be aware of. I will, as brief as I can explain one here as it is very important and I receive many calls and comments at meetings pertaining to the need that many aren’t aware exists. The one I will discuss in this article is “Caregiver” availability and requirements. Remember first, there is always an exception to some rules which we can discuss later.

Post all events brought about the New and Enhanced VA Benefits Program the Caregiver and Veteran Omnibus Health Services Act was established under President Barrack Obama in May 2010. It’s been 13 years and they are still trying to get it straight. However, even with it’s down sides it still offers many great benefits to families of need. (1)The veteran needs to be 70 percent or more disabled, (2) The veteran must need in-person personal care services for a minimum of six continuous months due to inability to perform an activity of daily living or need supervision, protection or instruction and (3) Personal care services will not be simultaneously and regularly provided by or through another person.

The basic eligibility criteria is, (1) a family caregiver must be at least 18 years old (2) be either the vets spouse, son, daughter, parent, step family or extended family member, someone who lives with the veteran, (3) be able to complete caregiver education and training, or the veteran isn’t able to perform activities of daily living, needs help each time to complete one of the following tasks: Dressing or Undressing, Bathing, Grooming, Adjusting Prosthetic/orthopedic appliances, toileting, feeding problems, mobility, etc.

There are two levels of stipend. The first depending on geography is 52.5 percent of the monthly stipend rate. (Maine this year is approximately $1,600, and second level is approximately $2,800 based on 100 percent, also for Maine. This is tax free and paid monthly by direct deposit. You will need to download or go to your local VA and get a form 10-10CG. You can bring the form to VA for processing or mail it to: Family Caregivers, Health Eligibility Center, 2957 Clairmont Road NE, Suite 200 Atlanta, GA 30329-1647.

My advice would be to speak to an advocate so that your filing would be correct and affective. It you make mistakes it’s easy to appeal. However, try to avoid mistakes by speaking to one of us. We are always happy to assist you. VA is 623-8411, press “0”, when you get the recording and ask a live person to transfer you to VBA. I can be reached at 207-458-2832.

In my next issue I will try to give all of you more in depth filings. Take care, God Bless and have a happy and safe weekend.