by Dan Beaulieu Business consultant To be successful in business you have to find ways to be better. You have to get creative and find ways for your customers to prefer working with you rather than with your competition. Finding new ways to delight your customers can be fun. Actually, being better than your competition […]
by Dan Beaulieu Business consultant If you have not figured this out yet, you’d better get on board and do it fast. If you have been known to treat your people poorly and get away with it, you are about to get a rude awakening, and I mean a really rude awakening. It’s a new […]
by Dan Beaulieu Business consultant Sure, you see your customers all the time. You see them when you do their landscaping or when they come into your restaurant for a meal, or when they come in for their monthly spa treatment, or when they call you to set up the annual snow removal arrangements. I […]
by Dan Beaulieu Business consultant You don’t have to spend a lot of money to deliver great customer service. Imagine a barber shop on Main street in your town. This shop is in fact the most popular in town. The barber, Fred, seems to know everyone’s name. He knows all about their family, what they […]
by Dan Beaulieu Business consultant Here is a book all business owners should read: Leaders Eat Last: Why some teams pull together, and others don’t. By Simon Sinek Copyright 2014 Portfolio/Penguin Random House L.L.C. Price: $18.00 Paperback Pages: 350 pages with index A time for leaders Leaders create culture and culture; the right culture, is […]
by Dan Beaulieu Business consultant “Men wanted for hazardous journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success.” This is the ad that Ernest Shackleton placed in the London Times to recruit the crew of the Endurance that was setting out for […]
by Dan Beaulieu Business consultant The best way to know what your customers want is to ask them. One of the biggest disconnects between your company and your customers is not having a comprehensive agreement of what services the customer expects from you. I have found that a clear understanding of what a customer’s expectations […]
by Dan Beaulieu Business consultant We all have competition; we all have people and companies we are competing with vying for the same accounts. The hospitality businesses for example (restaurants, pubs, take-out food places) are all tremendously competitive businesses. As are service companies, construction companies, retail stores and just about every other kind of business. […]
by Dan Beaulieu Business consultant A few years ago, Herb Kelleher, the CEO and founder of Southwest Airlines shook up the business world by declaring that the employee comes first, and the customer comes second. At first people were shocked, they could not understand such heresy. Of course, the customer comes first, everybody knows that […]
by Dan Beaulieu Business consultant Who you gonna call? The name of your company is one of the most important aspects of building your business. The scary thing is that you have to have a name to even start a business. So, you have to come up with the right name even before you leave […]