by Dan Beaulieu Business consultant The world has changed. “Amazon is taking over and killing retail stores.” Isn’t this what we hear and read about just about every day? When people want to buy something from a toothbrush, to a TV, to a book, they simply go to Amazon.com and buy it. Amazon, with […]
by Dan Beaulieu Business consultant Going the extra mile will always pay off in the end The facts are this. When people receive poor service, they love telling other people about it. Some statistics claim that if a person gets bad service from a business over 250 people will end up hearing about it. Yikes! […]
by Dan Beaulieu Business consultant There is no such thing as having a company that is too small. No matter if you are the smallest of all, a one person operation, you can still handle yourself professionally. You can still do things the right way and poise your company to grow primarily because of great […]
by Dan Beaulieu Business consultant Owners of businesses both large and small tell me that the biggest challenge they are facing today is finding, hiring and keeping good people. Unemployment in our state as well as all over the country is at record lows. It seems that everyone who wants a job has one already. […]
by Dan Beaulieu Business consultant Welcome her to the neighborhood. You are the fourth generation owner of a family-owned furniture store. Your great grandfather founded the business many years ago, and it has been part of your small city’s landscape ever since. The business is known for excellent quality, and service, and always making sure […]
by Dan Beaulieu Business consultant This time of the year is a perfect time to show your customers how much you appreciate their business, and especially their loyalty throughout the year. It provides an excellent opportunity to connect with your customers a bit more personally. Look, there is nothing that says that you have to […]
by Dan Beaulieu Business consultant Great customer service is often delivered by people who don’t mind breaking the rules. You walk into your favorite pizza place. You love the pizza here because it is always fresh, hot, and delicious, so good, in fact that as far as you’re concerned, there is no other place in […]
by Dan Beaulieu Business consultant If you have ever been in an Apple Store, you will have seen the future of retail and it is here now. I was in the Apple Store at the Maine Mall a few Saturday nights ago and was amazed to see how busy it was. The place was […]
by Dan Beaulieu Business consultant We’re talking about a small, possibly family-owned hardware store. Actually, it’s not that small compared to a store in the ‘50s when it was founded, but it is small compared to the big stores that we have around today. So, how do you fare against these big guys? How do […]
by Dan Beaulieu Business consultant There is a scene in Seinfeld where Elaine loses her little punch card from a sandwich shop. The card has only one more star to punch and she will get a free sub. And now she is angry and disappointed because she lost it. When Jerry asks her “Why” she […]