WATERVILLE/WINSLOW — On April 1, 2018, New Dimensions Federal Credit Union welcomed the members of Taconnet Federal Credit Union. With the merger complete, they will continue to grow living by the “People Helping People” mentality that their members have come to know over the years.
Though there is always a transition period when merging two great financial institutions, they have always been committed to exceptional member service. NDFCU has been working tirelessly to ensure as seamless a transition as possible for their members because they want member’s complete trust in knowing their financial environment will not be disrupted. The NDFCU promise and commitment is that members will experience an even stronger financial partnership with the expansion of products and services, access to four branch locations located in Waterville, Winslow, Augusta, and Skowhegan, additional free ATM’s, and knowledgeable, caring staff who put their members first. Additionally, they are now able to offer more competitive rates and fees; which over time will allow operational efficiencies. A great accomplishment that they have worked hard to gain for their members.
Ryan Poulin, CEO of New Dimensions Federal Credit Union states, “The merger will enable us to offer the most innovative technology through the products and services we provide. Our focus is to keep up with the always increasing demand our members continually state is a necessity in today’s online financial environment. By providing what they have asked for we are also ensuring convenience, stability, and reliability—while maintaining that courteous customer service standard they have come to know and expect from us.”
The mission statement of New Dimensions Federal Credit Union is “Educate. Empower. Evolve.” These three simple words sum up what they provide to their members and the communities in which they live. Over the past year, they were able to expand their financial literacy program by providing their members with free financial tools and resources by offering seminars and one-on-one consultations.
In response to that growth, they have purchased a piece of land on Silver Street, in Waterville, on which they will begin constructing a new facility for their members that will provide better visibility and access to the community. The new bilding will be slightly smaller than their current Grove Street location as it will house the teller line and loan departments. Their current location will remain as an operation center for back office functions.