I love reading The Town Line and am so glad we still have an actual real paper weekly. I absolutely love the variety of the regular columns like Roland’s, Peter’s, and Melinda’s. I have learned a lot from Eric! Today I just had to give a cheer to Dan Beaulieu on his April 20 column on “So you’re busy, not a time to lose customers.” I am clipping it and repeating it to everyone I call and wait for and get the brush off from in business.
We have had a lot of work done on our home in the past two and a half years. Most of that time was waiting: waiting for calls that are never returned, waiting for people to come when they schedule an appointment to see the job, waiting for them to actually show up to do the work we contracted for, and waiting for them to come finish the job once started. It is surprising how many just never come back!
We are nice people, generous and easy to work with but we are one small job on an old house. There are some really great people working but they are so hard to find. I would like to suggest that they tell the big guys who they are and that they will be glad to accept the customers that the companies won’t take. I always ask the ones that say no if they know someone else but they never do. Thank you, Dan. I hope your article reaches everyone!
Lyn Rowden Fairfield
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