GROWING YOUR BUSINESS: Give ‘em what they want

Growing your businessby Dan Beaulieu
Business consultant

Learn to say yes!

The old adage goes that rule one is that the customer is always right; rule two, the customer is always right and rule three, when in doubt refer to rules one and two. Then why is it that so many companies these days do not follow these rules.

There is a chain of sandwich shops in Milwaukee where I used to live that have pickles, not only do they not have pickles, they don’t have pickles with extreme prejudice and look at you, the customer, like you are the weird one, because, well after all who ever heard of a Deli having pickles?

Then there is “In N Out Burgers.” They are loved, nay adored, by customers out west where they are mostly. They pride themselves on only having what they have and not bothering to have anything else. When we were in Tucson, Arizona, a while back, my wife innocently asked for mayonnaise to go with the tomato and lettuce on her hamburger (what, growing up in Auburn, we used to call a North Burger). The person taking our order proudly told us that In N Out burger does not have mayonnaise! Not only was she telling us she could not give us, the customers, what we wanted, she was proud of it; acting like we were the idiots for asking for such something so esoteric as mayonnaise on a burger. By the way this is the same chain that prides itself on having a “secret menu” …please!

The important lesson here is to give customers what they want, when they want it and how they want it, and you will create a loyal customer base, whether we’re talking about restaurants or any other kind of business, for that matter.

Every customer wants to feel special. Every customer wants to know that you care for her and for her business. The rule is simple, give customers what they want, and they will keep coming back.

Avoid saying “No,” as in: NO substitutions! NO sharing entrees! NO doggie bags! NO reservations! And NO one seated until the entire party is here! You know what? All of these could be easy yeses, and the customer would be happy. And your business would thrive

Try saying “yes” as much as possible. I was in a nice restaurant in Chicago a few years ago just finishing a very nice dinner with a group of business associates and when it came for dessert, I asked for a dish of chocolate ice cream. The woman waiting on us made a sad face and said she was sorry, but they had run out of chocolate ice cream that evening. She asked if there was anything else, I’d like instead and I said, “No, I’ll just have a coffee.” A little while later when she brought desserts and coffees to the rest of my party, she put a dish of chocolate ice cream in front of me with a big smile on her face. When I asked if they had found some, in the freezer somewhere, she said, no but there is a grocery store two doors down and we sent a busboy to get some for you. Now how about that for saying “Yes,” and by the way, for growing your business!

VETERANS CORNER: The veterans pathway to getting medical assistance needed

Veterans Administration facility at Togus. (Internet photo)

by Gary Kennedy

Each veteran who is trying to file a claim for what they feel is a service connected medical condition should seek the formal advise of a service officer from one of the many agencies, American Legion, Veteran of Foreign Wars, Disabled American Veterans, Amvets, or Paralyzed Veterans of America. Although clerks and secretaries can give you minor advice you should not rely on anything other than the forms that they may give you.

Although many people want to be of assistance, not all are qualified to give good sound advice. Some of you have probably discovered that there are some that are trained to assist you with your needs and others that can just muddy up your water. In any case, unless you yourself are a trained authority on how the system works, you will probably be doing your case more harm than good.

There are several issues that put you in the ball park for VA help:

(1) You might have a direct service connected issue; something that happened while in the military.
(2) Secondary service connection which is a condition which is caused by a previously service connected condition.
(3) Aggravated service connection and outside conditions that are aggravated by military service.
(4) Presumptive service connection which is a condition that is presumed to have been caused or aggravated by the job the veteran was assigned to do.
(5) VA faulted situation such as, error in adjustment, negligence, lack of a proper skill set, also carelessness and/or negligence.

The government doesn’t allow anything to be easy. So, of course, it would be wise to begin these things with a good representative/advocate to assist you with all the hurdles. All successful cases are based upon honesty and the compilation of all the relevant data that could possibly be necessary. Never assume you have a winner because you know it to be the truth. The government sees the truth only through the eyes of evidence. I used the word mostly intentionally as I previously mentioned the presumptive issue. There are situations that can be presumable, by the nature of one’s injury, the position held by the veteran in the military and the probability of the happening is a few other venues. Examples could be flat or damaged feet of a foot soldier wearing combat boots or perhaps a rifleman with Tinnitus and/or hearing loss. In these cases the story might be the decision maker. There are avenues a good advocate can use to help prove his/her clients case. I don’t want to sound demeaning but like any kind of business, there are good and not so good advocates. Think of your advocate like a lawyer and you will understand what I am trying to convey.

It’s wonderful to have copious amounts of support data, which all advocates should have but then again it’s another thing to know how to use and deliver that information. Also, your veterans representative must have time for you. All cases are not black and white and some require stepping outside of the coveted box and do a little extra. I have had many veterans who have applied for help on several different occasions and failed. Some used themselves as a representative and others had an advocate who couldn’t /wouldn’t give enough time. Don’t be discouraged because you have failed in the past. I personally have presented many cases that had failed previously and won. You must follow the appropriate pathway no matter how tedious and difficult. The quality of someone’s life depends on it and the advocate’s reputation relies on it.

When you begin your claim you need to have your form DD-214, you will need copies of your medical records, both military and civilian, especially those which are relevant to your claim. If you need assistance with those documents, visit your local VBA and they will assist you. You will still need an advocate after you receive these things. (Building 248, first floor or bldg. 205, third floor).

As far as administrative records, you can request a form for the procurement of these also. They are usually housed at a different facility. I always look at administrative records for the entrance exam and the exit exam. There is much information that may be disseminated from the admin, file. Cases have been won with just that file. So in conclusion of this brief explanation I will explain the pathway. You are not eligible for VA services and compensation just because you would like it. You need to present evidence that military service was in some way more likely than not the causation of your problems. I probably should mention that being in direct contact with one of the many chemical agents such as Agent Orange can be relied upon in many cases as, Direct Service Connection or even, Presumptive Service Connection, it depends on the situation. Help is available to all Honorably Discharged Veterans. In Maine just call 207-623-8411 and press “0” when you get the recording and explain the nature of your need. The operator will direct you to the correct department.

I am not sure if you will read this article before Veterans Day or not, but November 11 is the day we officially honor our veterans. I honor our vets with information that can help them along the way. “Veterans Day” has been known by several names, Remembrance Day, Armistice Day and now Veterans Day. Veterans Day got its day because WWI. Armistice day ended on the 11th hour of the 11th day of the 11th month. In any case, remember, freedom isn’t free even if sometimes it is taken for granted. We owe so much too so many for the ultimate sacrifice they gave to God, Country and those that they loved. God bless all that have served and God bless America. Happy Veterans Day and remember to pray for those who made it all possible.

SCORES & OUTDOORS: Lady bug, lady bug, fly away home…

Roland D. Halleeby Roland D. Hallee

That is the beginning of the popular child’s rhyme about lady bugs. But I’m getting ahead of myself.

Many years ago, when our kids were growing up, we did a lot of camping in our popup camper. Every year, after the campgrounds closed, usually on Columbus Day weekend, we would take our “last picnic of the year.”

Last week, our daughter called and wanted to do that again. It was a little strange request seeing that she is 48 years old. Maybe it was the anticipation of the empty nest syndrome seeing that her youngest child is a senior at Waterville High School, and will be leaving after the school year to pursue her education.

So, my wife and I agreed. It was just a matter of where we would go with limited time on our hands. We decided on Blueberry Hill, in Mt. Vermon. From there, we could have our picnic, and take in the brilliant foliage from that vantage point. Looking east, you can see Great Pond and Long Pond, along with miles and miles of colorful fall leaves.

While there, we were infested with lady bugs. They were swarming around us, landing everywhere on us. As we tried to flick them off more would come. As we were leaving, they also were inside the car.

We finally decided to go to Lemieux’ Orchard, in North Vassalboro. My wife wanted to make an apple pie for our trip to Vermont this coming weekend, and some homemade apple sauce.

While there, the lady bugs made their appearance. They were everywhere, also. I ran into an old friend and we began talking. He also commented on the lady bugs.

The family is commonly known as lady bugs in North America, and ladybirds in Britain. Entomologists prefer the name ladybird beetles as these insects are not classified as true bugs.

The majority are generally considered useful insects, because many species prey on herbivorous insects such as aphids or scale insects, which are agricultural pests. The lady bug, or ladybirds, are only minor agricultural pests, eating the leaves of grain, potatoes, beans and various other crops, but their numbers can increase explosively in years when their natural enemies, such as parasitoid wasps that attack their eggs, are few. In such situations, they can do major crop damage. They occur in practically all the major crop-producing regions of temperate and tropical countries.

The lady bugs usually begin to appear indoors in the autumn when they leave their summer feeding sites in fields, forests and yards, and search out places to spend the winter. Typically, when temperatures warm to the mid-60s F, in the late afternoon, following a period of cooler weather, they will swarm onto or into buildings illuminated by the sun. Swarms fly to buildings in September through November depending on location and weather conditions. Homes or other buildings near fields or woods are particularly prone to infestation.

A common myth, totally unfounded, is that the number of spots on the insect’s back indicates its age. In fact, the underlying pattern and coloration are determined by the species and genetics of the beetle, and develop as the insect matures. In some species its appearance is fixed by the time it emerges from its pupa, though in most it may take some days for the color of the adult beetle to mature and stabilize.

The harlequin ladybird, is an example of how an animal might be partly welcome and partly harmful. It was introduced into North American, from Asia, in 1916 to control aphids, but is now the most common species, out-competing many of the native species. It has since spread to much of western Europe, reaching the United Kingdom in 2004. It has become something of a domestic and agricultural pest in some regions, and gives cause for ecological concern. It has similarly arrived in parts of Africa, where it has proved unwelcome, perhaps most prominently in vine-related crops.

It does explain something, maybe. As we have discussed before, toward the end of the summer, particularly in September, we were inundated with parasitoid wasps at camp, and saw no lady bugs. On Blueberry Hill, we saw plenty of lady bugs, but no wasps. We have yet to see a lady bug in our house this fall.

So, what about that rhyme? Here goes:

Lady bug, lady bug, fly away home;
Your house is on fire and your children are gone;
All except one, and that’s Little Anne;
For she has crept under the warming pan.

Roland’s trivia question of the week:

Of the four remaining teams in the MLB playoffs, which team has never won a World Series?

For the answer, click here.

Roland’s Trivia Question for Thursday, October 17, 2019

Of the four remaining teams in the MLB playoffs, which team has never won a World Series?

Answer:

Washington Nationals.

SOLON & BEYOND: Many activities planned at Embden Community Center

Marilyn Rogers-Bull & Percyby Marilyn Rogers-Bull & Percy
grams29@tds.net
Solon, Maine 04979

Received the following from the Embden Community Center, Upcoming Events (subject to change), October 27 Country Sunday/Open Mic , 1 – 4 p.m./second and fourth Sun./By donation. Kitchen Open. November 9, supper: complete Thanksgiving meal, 5 p.m./seocnd Saturday of the month. By donation. November 10: Country Sunday/open mic. 1 – 4 p.m./second and fourth Sunday/by donation. November 24 Country Sunday/open mic ; 1 – 4 p.m./second and fourth Sunday / by donation. Kitchen open. December 8, Country Sunday/open mic; 1 – 4 p.m. / second and fourth Sunday / by donation. December 22, Country Sunday/open mic; 1- 4 p.m. Sunday/by donation. Kitchen open.

Other events that takes place at the Embden Community Center 566-7302, 797 Embden Pond Road, Embden, Maine 04958, Neighbor to Neighbor Thrift Shop/Lending Library; 10 a.m. – 12:30 p.m., Friday and Saturday. Suppers: 5 p.m., second Saturday each month, except December. Sewing Class: 10 a.m. – noon / Wednesdays. Weight Wathchers 5 – 6 p.m./Wednesdays; Come in and sign upm new members accepted. Tops (Take Off Pounds Sensibly : 10:30-11:30 a.m., Wednesdays. Pickle Ball: 6 p.m.; Mondays except second week it’s on Tues. Yoga: 5:30 p.m. / Thursdays ( 3/4 hr.) (Chair Yoga (All levels ) 6:30 p.m. / Thursdays ( 1 hr.) Bring mat (All levels) 8 a.m. Saturdays (1 hr.) (All levels); by donations.

Community Center meetings: 6:30 p.m., Thursday prior to the second Saturday Supper. If you have any questions, contact Wayne at 474-1065.

The above is the only e-mail I received this week with recent news, and thanks so much Carol for sending it to me.

What I am about to write about now is from one of my old columns which I had used on July 10, 2004, in The Town Line. It is one I found years and years ago, called simply, “Youth!” It is very inspiring to me and I hope many of my older friends will find it so as well. ” Youth is not a time of life – it is a state of mind. It is not a matter of ripe cheeks, red lips and supple knees.

“It is a temper of the will, a quality of the imagination, a vigor of the emotions; It is a freshness of the deep springs of life.

“Youth means a temperamental pre dominance of courage over timidity, Of the appetite for adventure over love of ease. This often exists in a man of fifty more than a boy of twenty.

“Nobody grows old by merely living a number of years; People grow old only by deserting their ideals.

“Years wrinkle the skin, but to give up enthusiasm wrinkles the soul. Worry, doubt, self-distrust, fear and despair – these are the long, long years that bow the head and turn the growing spirit back to dust

“Whether 70 or 16, there is in every being’s heart the love of wonder; the sweet amazement at the stars and the star-like things and thoughts; the undaunted challenge of events; the unfailing, childlike appetite for what’s next; and the joy and the game of life.

“You are as young as your faith, as old as your doubt; as young as your self-confidence, as old as your fear, as young as your hope, as old as your despair.

“In the central place of your heart there is a wireless station; so long as it receives messages of beauty, hope, cheer, courage, grandeur and power from earth, from men, and from the Infinite-so long are you young.

“When the wires are all down and all the central place of your heart is covered with the snows of pessimism and the ice of cynicism, then are you grown old indeed and may God have mercy on your soul.”

Hope the above inspires some of you to continue to live life to the fullest, no matter what your age.

And now for Percy’s memoir entitled HOPE: Hope is a robin singing on a rainy day; He knows the sun will shine again though skies may be gray. Like the robin let us be, meet trouble with a smile; And soon the sun will shine for us in just a little while. (words by Roxie Lusk Smith.)

Obituaries for Thursday, October 17, 2019

JAMES H. MICHAUD

WATERVILLE — James H. Michaud, 93, of Waterville, passed away on Monday, September 23, 2019. He was born on July 7, 1926, son of John and Isabelle (Dechaine) Michaud.

James graduated from Waterville High School, and then proudly enlisted in the Army during World War II serving in the Occupation of Japan.

He married the former Angeline Gamache, and together, they owned a painting and paper-hanging business, James H Michaud Painting Contractor, until he retired.

Jimmy was a man of strong faith, a true Patriot, a loving husband, father and grandfather, who loved life. He had a great sense of humor and was known for his sayings, “suffering cat’s meow,” and “son of a beehive.” He loved to fish and hunt with his boys and grandsons, who all have funny stories and memories of his hunting lessons. He also loved spending time with his granddaughters who will always cherish memories of their ‘Pépère’.

James is survived by his sons, Gary and wife Cindy Michaud, of Fairfield, and Bryan Michaud, of Waterville; a daughter-in-law, Marjorie Michaud, of Thorndike; his four grandchildren and their spouses, Jason and Heather Michaud, Shawn and Meryia Michaud, Shanna and Adam Tice, Erika and Nathan Pelkey; several great-grandchildren; and nieces and nephews.

He is also survived by three sisters, Doris Kiorpis, of Bar Harbor, Verlie Harrison, of Connecticut, and Sandra Pelkey, of North Carolina.

There will be a ceremony at the Veterans’ Memorial Chapel, 163 Mount Vernon Rd, Augusta, on Friday, Oct. 18, at 9 a.m. Following the ceremony there will be a reception at Church Hill Baptist Church, 258 Church Hill Rd, Augusta.

Memories and condolences may be shared online at www.directcremationofmaine.com.

LAURIANNE Y. RODIGUE

VASSALBORO — Laurianne Y. Rodrigue, 80, of Riverside Drive, died Qednesday, october 2, 2019, at Alfond Center for Health, in Augusta. She was born in Augusta on November 12, 1938, the daughter of O’Neil Ayotte and Martha (Roy) Ayotte.

Prior to her retirement, Laurianne Rodrigue was a self-employed beautician for many years.

Laurie had a love for tennis, travel, and any good mystery book. She read her bible daily and had an unwavering faith.

Surviving her are her brothers, Bertrand Ayotte and Daniel Ayotte, both of Augusta; daughter, Tracy L. Steinmeyer and her husband Douglas R. Steinmeyer, of Sidney; son, Jean L. Rodrigue, of Englewood, Florida; grandchildren, Amy Case, Cory Rodrigue, Heidi Gow, Patrick Turgeon, Emily Steinmeyer, Allison Steinmeyer and Jacob Steinmeyer; two great-granddaughters, Kayleen Crandall and Alexandra Marchand; was an aunt to many; and had a large extended family spread all across the U.S.

Arrangements have been entrusted to Plummer Funeral Home, 16 Pleasant St., Augusta, Maine. Condolences, photos and stories may be shared at www.plummerfh.com.

HELEN E. BARD

WATERVILLE — Helen E. Bard, 63, passed away on Wednesday, October 2, 2019, following a brief illness. Helen was born February 17, 1956, in Waterville, the daughter of Phyllis and Donald Cole.

She spent much of her childhood “working” with her father, her hero, at his store on Main Street, and regaled her family and friends with stories of their antics.

Helen graduated from Winslow High School in 1974. During her sophomore year of high school she met her lifelong partner in crime, Dan Bard, and they spent the following decades together as husband and wife, parents, and most importantly, friends. Over her time in Greater Waterville, Helen worked at a number of area employers. Her first job, working again with her dad at Cottle’s Supermarket, in Waterville. She worked for several years at the Morning Sentinel, before a transition to Central Maine Motors, both in Waterville. But Helen found a real calling 20 years ago, when she joined the Waterville school system. Here, Helen became a ‘momma’ to the students she worked with; always a friend, available to anyone who needed a helping hand.

Outside of her work, Helen was known for her crafts and creativity. She made her children toys and blankets, she wove baskets, made intricate rugs, painted, and most recently, beautiful rock art.

Helen and Dan had two daughters, Hannah and Sarah, and she devoted herself to raising them to be strong, creative, and independent women. During their childhood years she was always involved in their activities. But Helen was more than a supporter; her daughters passions became her passion. Even beyond Sarah and Hannah’s graduation and involvement in sports, Helen remained an active, involved part of the school and athletic community. Over these years, she developed lifelong friendships that became an essential part of her life. This past January, Helen became a grandmother to Hannah and Mike’s daughter, Josie – a role designed for Helen. Josie immediately solidified herself as the apple of Helen’s eye and we’re very grateful that they were able to share time together. She was selfless, compassionate, and loving. Helen cannot be summarized in words, and certainly not in a few paragraphs. But she was a beauty of a person. She was snarky and lively. She was funny and she was fun.

Helen is survived by her husband, Dan; their daughter Sarah, as well as daughter Hannah and her husband Mike and a granddaughter Josie; brother Dan Berard and his wife Mary; her mother-in-law Anna Bard; her brother-in-law John Bard and his wife Kathi; her niece Cristal Southwick and her nephews Dan Berard Jr. and Aaron Bard. In lieu of flowers, the family encourages donations be made to theMid-Maine Technical Center’s Scholarship Fund.Donations can bemade by phone at207-873-0102 orin person at the MMTC office, 3 Brooklyn Ave., Waterville, ME.

MARIE J. BENNER

WATERVILLE — Marie Janet Benner, 93, died in Waterville on Wednesday, October 2, 2019. Marie was born in Cambridge, Massachusetts, on August 16, 1926, and was the daughter of Isaiah Burgess Pineo and Jean Mabel (Williams) Pineo.

A Waterville resident for more than 50 years, Marie was well known in the community as the children’s librarian at the Waterville Public Library for 29 years. She was also active with the Zonta Club, Inner Wheel, the Waterville First Baptist Church, Arbor Church, and was an avid supporter of local theater.

She grew up primarily in the Mattapan and Hyde Park sections of Boston. A gifted student, she skipped fifth grade and was fluent in French by the time she finished high school. She was graduated from Hyde Park High School in 1943, Boston University in 1947, and received a degree in Library Science from Simmons College in 1948.

She began working at the Boston Public Library while still in high school, put herself through Boston University and Simmons, and had a career as a librarian that lasted more than 60 years. She also worked as a children’s librarian in East Cleveland and Cleveland in the 1960s; at the Waterville Junior High School in the 1970s; at the Winthrop public schools in the 1970s; and finally at the Waterville Public Library from 1976-2005, where she retired at age 79.

Marie met Blair Benner in April 1952 while they were both working at the Boston Public Library. During their first date, he predicted that they would get engaged within a week, and she laughed at him. Well, it happened! They married six weeks later in June 1952.

Marie cared passionately about children and made the Children’s Room at the Waterville Public Library a welcoming, fun, and nurturing environment. The Children’s Room bustled with activity, particularly on Saturday mornings due to the story hour that featured a puppet show, a short movie, storytelling, and occasionally live music. She adapted numerous children’s books into puppet shows, and during her tenure the story hour frequently attracted large audiences that overflowed the room. Arguably her favorite puppet show was The Reluctant Dragon from the classic children’s book by Kenneth Grahame. The puppet shows were full of action with Marie and the puppeteers hamming it up to the hilt. She held ice cream and cupcake socials for the children at least twice annually and sometimes baked over 200 cupcakes for these events.

She was also known for her gold, sparkling shoes. During the 1980s, the Children’s Room regularly circulated more books than the rest of the library combined.

Marie was a master storyteller who visited many nursery schools and elementary school classrooms to introduce children to books and libraries. As a result, she knew most of the elementary school teachers in the Waterville area and had a pronounced effect on the education of thousands of local children.

Marie was deeply committed to her garden, which had spectacular blooms of daffodils, tulips, forsythia, azaleas, hosta, pansies, and cosmos every year. She loved to travel and visited Europe numerous times starting in her early 20s. She also traveled regularly to visit relatives and friends across the country and in Canada.

She is survived by her daughters, Dorcas Benner Riley, of Mt. Vernon, Tabitha Benner and her husband David Schoonover, of Kihei, Hawaii; son Lance Benner and his partner, Kathi Ellsworth of Altadena, California; granddaughter Avanelle Riley Piercy and her husband Jay, of Freeport; grandson, Mitchell Riley, of Wellesley, Massachusetts; and numerous cousins, nieces, and nephews.

She was predeceased by her husband, the Rev. Dr. Blair M. Benner, in 1982.

A public Celebration of Life event will be held at the Waterville First Baptist Church on Saturday, May 2, 2020 at 10 a.m.

Arrangements are in the care of Roberts Funeral Home and Cremation Service, 62 Bowdoin St., Winthrop. Memories, condolences, photos and videos may be shared on the obituary page at www.familyfirstfh.com.

In lieu of flowers, the family requests donations be made to the Waterville Public Library.

LINDA L. WOOD

FAIRFIELD — Linda L. Wood, 61, passed away unexpectedly on Thursday, October 3, 2019. Linda was born May 18, 1958, daughter of Gerald E. Gagnon and Lucille E. (Levasseur) Gagnon.

She was raised in Benton, attended Immaculate Heart of Mary Catholic School , in Fairfield, and graduated from Lawrence High School, also in Fairfield, in 1976.

Linda married James Wood, of Fairfield, in June 2002, and they spent 17 happy years together in their home on Bunker Avenue.

Linda worked for several years at Scott Paper Company, in Winslow, and spent the last several years as a homemaker, foster parent, and caretaker for her parents until their passing. She was a thoughtful and kindhearted woman who was very dedicated to her family and the children in her life. While she had no direct descendants, she helped to raise other family members and had a special relationship with her many nieces and nephews who were very close to her heart. She had an especially strong bond with the children who know her as “Mimi,” Gavin LaChance, Deacon Gagnon, Makayla Gagnon and Skyler Glidden.

Linda was a devoted Catholic church member and served as a Eucharistic Minister at St. John Catholic Church, in Winslow, for several years. Her service to God and the church was very important to her.

Linda was a good cook and enjoyed making meals for the family. She loved to travel and spent careful time planning vacations with her husband and family, always looking to make vacations fun and educational for the children with her.

Linda was predeceased by her parents, Gerald and Lucille Gagnon.

She is survived by her husband, James C. Wood, of Fairfield; sisters Cindy Gagnon, of Benton, and her partner Joyce Wyand, Katey Gagnon-Rood, of Jefferson, and her husband, Mike; sister Debbie Savage; nieces and nephews, Jeremy Gagnon, of Fairfield, Robert Haywood, Angela Haywood and Lucia Haywood, of North Carolina, Richard Haywood, of California, and Antoinette Gagnon, of Augusta, along with their children.

An online guestbook may be signed and memories shared at www.familyfirstfuneralhomes.com

Arrangements are by Lawry Brothers Funeral & Cremation Care, 107 Main St., Fairfield.

In lieu of flowers, please make a donation to the charity of your choice.

DAKOTA T. BENSON

CHELSEA — Dakota Trey Benson, 22, died unexpectedly Friday, October 4, 2019, in Augusta. He was born in Lewiston, on August 12, 1997, a son of Troy V. Benson and Jennifer (Lewis) Cook.

Dakota attended Chelsea Elementary School and was a 2015 graduate of Cony High School, in Augusta. He played football, hockey and lacrosse at Cony, but his true love was hockey. He continued to play in the local Men’s League at the Maine Ice Vault, in Hallowell.

Following graduation, he enlisted in the U.S. Army, where he was currently serving with the Maine Army National Guard, 152 Maintenance Company.

He was a member of the Bethlehem Masonic Lodge, in Augusta.

Kota’s greatest ability was to light up any room he entered. His infectious smile, positive attitude, and huge heart will be sadly missed by all. Kota could brighten anyone’s day with his heartfelt hugs, which could make all the worlds bad go away. Kota was always the entertainer, bringing joy, love and laughter to anyone who was graced with his presence.

Dakota is survived by his mother, Jennifer L. Cook and her husband, Andrew, of Chelsea; his father, Troy V. Benson and his wife, Cheradee, of Overton, Texas; three siblings, Garret L. Benson and his wife, Taylor J. Timberlake, of Ft. Drum, New York, Brandon J. W. Benson, of Chelsea, and Gabrielle E. Benson, of Chelsea; three stepbrothers, Dylan A. Cook, of Winslow, Kaden D. Brown, of Overton, Texas, and Kullen A. Brown, of Kilgore, Texas; two nieces, Bailey E. and Emma V. Benson; maternal grandparents, Joyce and Bud Pringle, of Chelsea, and John and Renee Lewis, of Tempe, Arizona; paternal grandparents, Rupert D. and A. Marie Benson, of Haynesville, Louisiana, and Bonnie J. Benson and M. Ben Atkinson, of Harleton, Texas; as well as many aunts, uncles, cousins.

Arrangements are under the care of Plummer Funeral Home, 16 Pleasant St., Augusta.

Condolences, photos and stories may be shared through the funeral home website at www.plummerfh.com.

In lieu of flowers, donations in Dakota’s memory can be made to the Skating Association of Maine Hockey Scholarship Fund, P.O. Box 5663, Augusta, ME 04332.

HATTIE C. ROBINSON

WINSLOW — Hattie Christine Robinson, 88, passed away at her home in Winslow on Saturday, October 5, 2019. She was born on August 5, 1931, in Benton, to Robert and Elvira (Goodale) Rood.

Hattie attended Bessie High School, in Albion, and Thomas Business College, in Waterville. She went on to work at an insurance company while living in Florida, then Hattie worked with her husband in his financial planning business in Maine. Out of all her jobs, Hattie loved being a mom and grandma. She will be remembered as being kind, caring, and generous. She always gave so much of herself to her family and friends.

Hattie enjoyed traveling with her husband, son, and her sister to Italy, Africa, and Belize. She loved getting visits and phone calls from her family and friends and going to the “Rood” family reunions. She also enjoyed when the girls would get together to play cards at camp. Hattie was an avid Red Sox and Patriots fan.

She was predeceased by her husband Roderick Robinson; parents Robert and Elvira Rood; brothers, Herman, Harold, Arthur, and Ernie and sisters Hilda and Bernice.

Hattie is survived by her children, Todd Robinson and Tammy Robinson; grandchildren, Joey Giardello, Jeremy Giardello, and Tyler Robinson; granddaughters-in-law, Renee Anderson and Carrie Damon; great-granddaughter Victoria Damon; and sisters, Pearl Fuller and Ellen Bolin.

At Hattie’s request there will be a private service at a later date.

An online guestbook may be signed, and memories shared at www.familyfirstfuneralhomes.com. Arrangements are by Lawry Brothers Funeral Home & Cremation Care, 107 Main St., Fairfield.

In lieu of flowers, donations can be made in Hattie’s memory to the St. Jude Children’s Hospital.

RETA I. McQUARRIE

WINSLOW — Reta Iris Lynds McQuarrie, 94, passed away at home on Sunday, October 6, 2019. She was born in Boston on June 5, 1925, the daughter of the late Henry and Vera (Yeaton) Lynds.

Reta graduated from Norridgewock High School in 1942. She went on to marry Donald McQuarrie on December 31, 1945, in Madison.

Reta was a very active member of St. Mark’s Episcopal Church, in Waterville, and was a member of the Martha Guild, the sandwich program and a quilting group. She worked at Firestone and retired from MaineGeneral Medical Center, both in Waterville.

Reta’s greatest joy was spending time with her family, especially her grandchildren and great-grandchildren.

She is survived by her daughters, Dawn Slough and her husband Tom, of Searcy, Arkansas, and Lanelle Freeman and her husband Art, of Winslow; daughter-in-law, Shirley McQuarrie, of Vassalboro; grandchildren, Kelly Cooke and her husband Pete, Scott Slough and his wife Amber, TJ Slough and his wife Nicole, Caleb Morin and his wife Alissa, Amy Morin and her husband Steve, Dustin Freeman and his wife Jen, and Dan Freeman and his wife Nicole; 13 great-grandchildren; great-great-grandchild; her “adopted” daughter, Judy Stuart Reny; cousin Peggy Hilton Walker.

She was predeceased by her parents; her husband Donald McQuarrie; her son, Michael McQuarrie; her granddaughter Kimberly McQuarrie; her grandson Lincoln Morin; her great-grandson Jonathan Slough; her brother Douglas Lynds and her sister Annette Lynds.

Friends and family are invited to share their memories and offer their condolences by visiting Reta’s online guestbook at www.veilleuxfuneralhome.com.

Arrangements are under the care and direction of Veilleux Funeral Home, 8 Elm St., Waterville, ME 04901.

T. SCOTT DUBAY

WATERVILLE — T. Scott Dubay, 54, of School Street, Waterville, passed away Friday October 11, 2019, at the Gosnell Memorial Hospice House, in Scarborough. He was born in Waterville, February 17, 1965, the son of Thomas and Mary Dillon Dubay.

He was educated in local schools and later graduated from Waterville High School.

T. Scott recently was employed in the Parks and Recreation Department, for the city of Waterville.

T. Scott enjoyed watching the Boston Red Sox, New England Patriots, the San Francisco 49ers and big ball bowling.

He is predeceased by his mother; and a brother, Robert Dubay.

Survivors include a bother, Johnathan Dubay, of Portland.

Celebration of life will be held at a later date.

Dennett, Craig & Pate Funeral Home and Cremation, 13 Portland Road, Buxton, are entrusted with his arrangements.

For those wishing to make memorial contributions in his memory please consider High Hopes Club House, 26 College Ave, Waterville, ME 04091.

ANDREW T. SEVERY

WATERVILLE — Andrew Tyler Severy, 28, passed away unexpectedly on Wednesday, October 9, 2019, at his home. He was born on March 19, 1991, in Augusta, the son of Andrew Severy and Billie Jo Brann.

Tyler enjoyed playing guitar and being with his dog, Bruno. Tyler was a people person with a contagious laugh that always brightened up a room.

He was predeceased by his grandfather, Leon Severy, and grandmother, Dorothy Brann.

Tyler is survived by his father Andrew Severy and wife Christine, of Litchfield; his mother Billie Jo Brann and her partner Donnie Armstrong, of Monmouth; sister Brittany Waterhouse, of Gardiner; several aunts, uncles, nieces, nephews and cousins.

The family will be holding a private service at a later date.

Arrangements are under the care of Kincer Funeral Home 130 Pleasant St., Richmond, ME 04357.

Seeking donations for classroom

Megan Marquis, a high school math teacher, has moved back to Maine and  is seeking donations for chairs and tables so students have some place to sit in the classroom. If anyone has tables (farmer’s market style, wooden) or any amount of rust-free metal folding chairs, please drop them off at 37 Neck Road, China. You may contact her at m.marquis.m@gmail.com.

Mckenzie graduates from basic military training

U.S. Air Force Airman 1st Class Kenneth R. Mckenzie Jr. graduated from basic military training at Joint Base San Antonio-Lackland, San Antonio, Texas.

The airman completed an intensive, eight-week program that included training in military discipline and studies, Air Force core values, physical fitness, and basic warfare principles and skills.

Airmen who complete basic training also earn four credits toward an associate in applied science degree through the Community College of the Air Force.

Mckenzie is the son of Julie A. and Kenneth R. Mckenzie, of Albion.

Mid-Maine Chamber of Commerce names program director

Cindy Stevens Mid-Maine Chamber program director

Mid-Mine Chamber of Commerce, located in Waterville, welcomes Cindy Stevens as its new program director. Cindy has been named Chamber Program Director, replacing Kelly Smith who is leaving October 16 to pursue employment at the Snow Pond Center for the Arts, following two and a half years in her position.

Stevens, who retired October 1, had served 41 years in various sales, marketing, human resources, finance and management roles with the Morning Sentinel and Kennebec Journal, part of the Masthead Maine newspaper group. Her most recent position was regional advertising director for both papers, serving in that role since 2013. She was responsible for all advertising print and digital revenue, events, and internal promotions. Stevens was a former member of the founding board of directors of Waterville Main Street.

A graduate of Mt. Blue High School, in Farmington, Stevens graduated from Kennebec Valley Community College, in Fairfield, with a degree in marketing, and from the University of Maine at Augusta with bachelor of science and bachelor of arts degrees in business and marketing. She holds a masters degree in management/marketing from Thomas College, in Waterville, and earned her real estate broker’s license while employed with Century 21 Surette Real Estate.

Included in her new duties as program director will be oversight of dozens of the Chamber’s signature events, working with multiple volunteer committees, as well as marketing and communications of these events. Mid-Maine Chamber President and CEO Kimberly Lindlof said of Stevens, “I have known Cindy since my days in ad sales when she was steering the ship of my competition. I have great admiration for Cindy, the wealth of experience she has compiled, and the relationships that she has built over the years with the regional business community. The Chamber is hoping to capitalize on that connectivity as well as Cindy’s vast understanding of the market in the mid-Maine area. Our team is pleased to welcome her aboard.”

Stevens resides in Winslow with her husband, Gary, and son, Jonathan.

Palermo legion to hold annual craft fair

The Malcolm Glidden American Legion Post #163 craft fair was started by Pauline York in 2013 and has been a huge success over the years. Pauline passed away before the first craft fair event but the family, the legion auxiliary and legion members kept it going in her memory.

This event is held to raise money to send students to Boys/Girls State. In 2019, they were able to send three girls and two boys. Over the years, they have sent a total of 19 students.

They have a raffle with over 30 items, all donations from Pauline’s family. There will be a bake sale with homemade pies, yeast rolls and many desserts.

The legion members will be selling hot dogs for lunch. There will be a variety of crafters, vendors, decorated wreaths, jewelry, cards, bird houses and feeders, wood crafts, sweaters, mittens, sewing and knitted items, pickles, salsa and relishes, and personalized tumblers and cups.

Everyone who attends gets to sign up for a chance at winning door prizes. The legion asks for support for this great event to be held on Saturday, October 26, from 9 a.m. – 2 p.m., at the Malcolm Glidden American Legion Post #163 home, on the Turner Ridge Road, in Palermo.