Up and down the Kennebec Valley: Rufus Matthew Jones — Part 2

by Mary Grow

Part of Rufus Matthew Jones’ story of his early life, in his 1921 book titled A Small-Town Boy, was summarized last week. This week’s article continues his story, starting with his primary schooling in one-room schoolhouses in South China and Weeks Mills.

Rufus Matthew Jones

Jones wrote that he was “four years and six months old” when he first walked with his older sister the quarter-mile to the South China schoolhouse, just south of the four corners. He was starting at the beginning of the 1867 summer term; only younger students attended, because “the big boys” were doing farm work.

The woman teacher taught all ages and all subjects. After the morning prayer, Scripture reading and hymn, she called the grade levels one at a time to the blackboard at the front of the room to begin lessons.

Winter sessions, Jones wrote, were different. The back two or three rows of seats were occupied by “big boys and girls,” and discipline was a problem. Teachers were likely to be men, on the theory that muscle mattered – though he promptly cited a woman who maintained excellent order and a man who provided “a fine illustration of educational chaos.”

The latter, he said, was physically removed from the schoolhouse by some of the unruly older boys. His successor, a physically smaller man, quickly established moral authority over the students and led a successful session.

These schools had books, blackboards and chalk, but little else of supplies or equipment. Jones wrote of learning geography without maps or a globe, and physics and physiology without equipment or experiments.

Jones claimed that he learned the first three letters of the alphabet on his first day of school – “the most momentous intellectual step I have every taken.” He marveled that “all of Shakespeare’s plays, the whole of the English Bible, Browning’s Ring and the Book, and everything else I have ever read are made up of those letters I learned in that Primer Class!”

At 15, Jones walked three miles each way to the Weeks Mills one-room school, because the teacher there was outstanding. The next fall he began 11 weeks at Oak Grove Seminary, in Vassalboro.

He was one of the boarding students, sharing a dormitory room with another boy. Fathers took turns bringing them home for weekends, and mothers supplied a week’s worth of food, which the students ate cold or cooked – boiled eggs, for instance – in their rooms.

At Oak Grove, Jones began learning Latin – by the end of his college education he was proficient in Latin and Greek – and studied astronomy under an excellent female teacher. Even at Oak Grove, there was “no telescope, no observatory, no proper instruments,” but he learned enough to skip astronomy in college, earning a 95 on the exam without taking the course.

In the spring of 1879, Jones wrote, he and his father were planting potatoes together when he informed his father that he wanted to go to the Moses Brown Friends School, in Providence, Rhode Island. The family had no money for the undertaking; Jones was awarded a scholarship that covered a year’s tuition and board.

Another chapter in A Small-Town Boy deals with his informal leadership of a group of boys about his age, especially their outdoor lives. He summarized: “We were absolutely at home on the water, in the water, on the ice or through the ice, in the woods, or in the snow.”

One exciting episode he recounted involved out-of-town pirates net-fishing surreptitiously in China Lake. He and his gang assembled a fleet of rowboats, equipped themselves with grapnels and “revolvers and old muskets” and went in search of the invaders.

In the north end of the east basin, they found two men who had stretched nets from the northernmost island to each shore. The men hauled in their nets and made for shore, chased by the boys shooting “in the air or on the water where we were sure not to hit them.”

The boys caught up as the men reached land and scared them into promising never to return.

Jones wrote about two others of the five China Lake islands that he and his friends frequented as teenagers. Round or Birch Island, in the east basin, was a place for a corn roast and perhaps an overnight camp-out. The amusement park on Bradley’s Island, in the west basin, included a bowling alley.

A Small-Town Boy has brief verbal portraits of some of the Jones’ neighbors, identified by first names only. One was a shy, quiet man “who gave the impression of being very stern and grouchy.” When his mowing machine tipped over and trapped him, Jones wrote that the only thing he said to the neighbor who lifted the machine off him was “That’s all I need of thee.”

This man, Jones said, was secretly “one of the tenderest-hearted persons in the town.” He heard that a neighbor with a sick wife was low on firewood: he left a load of stovewood in the dooryard one night. He heard another family was out of butter: he left them a can of milk with “a four pound chunk of butter” floating in it.

Another neighbor made a hole in the gable of his barn so barn-swallows could come and go, and let Jones and his friends – and birds – eat the cherries from his two cherry trees. Yet another, when his seasonal farm chores were finished, hurried to help any neighbor who was behind schedule with planting, haying or some other job.

Jones mentioned one ungenerous neighbor. The example he related said this man sold some hens to a buyer in the far end of town, and on the journey, some of the hens laid eggs. Seller and buyer argued “for a long period” over who owned the eggs.

Jones had written an earlier book about his boyhood. A Boy’s Religion from Memory was published in 1902, and as the title says, focused more on his religious and spiritual life than on his small-town surroundings.

The Trail books begin with Finding the Trail of Life (1926), which partly repeats and expands on A Boy’s Religion. It was followed by The Trail of Life in College (1929) and The Trail of Life in the Middle Years (1934).

These books contain a mix of Jones’ outer life, as he attended high school and college and began his career, and his inner life, as life-altering decisions were shaped and carried out primarily according to the inner voice or inner light that Quakers take as their guide.

From the Friends School, he went to Haverford College, in Haverford, Pennsylvania, outside Philadelphia. Founded by Friends in 1833, it had been accepting non-Quakers since 1849, but did not admit its first women until 1969 (as transfer students; full acceptance dates from 1980).

Jones wrote in The Trail of Life in College that he enrolled as a sophomore in the fall of 1882. Studying Latin and Greek, philosophy and mathematics, he did extra work and took advanced classes. By the end of junior year he needed “only a few hours per week” for another year to earn his bachelor’s degree.

He therefore arranged to write a master’s thesis the same year, 1884-1885, and earned both degrees. The thesis was on American history; but, he wrote, it was his graduation essay on mysticism that was more influential in his later writings.

Returning to the South China family farm, Jones received two offers in two days: a graduate fellowship in history at the University of Pennsylvania, and a one-year teaching position at Oakwood Seminary, described as a Quaker boarding school, in Union Springs, New York.

With the guidance of Aunt Peace (mentioned last week as a powerful influence) and the inner light on which he so often relied, Jones chose teaching – a decision he said he never regretted.

His career kept him away from China, except for vacations, for most of the rest of his life. He taught for two years at Moses Brown School, in Providence. In 1889, he was considering graduate work at Harvard when he was invited to become principal of Oak Grove Seminary in neighboring Vassalboro.

He served four years, 1889-1993, with younger brother Herbert as business manager. In later autobiographical works, he wrote about how much he gained in the Oak Grove community, in leadership skills, problem-solving and friendships.

In 1893 he again planned graduate work at Harvard. This time he was distracted when “the call came to me” to teach philosophy at Haverford and edit the Friends’ Review (later The American Friend).

He took the train from Vassalboro, “leaving my beloved Oak Grove Seminary for the last time with my face wet with quiet tears,” and stayed at Haverford until retiring in 1934. The Find a Grave website says he earned a master’s degree from Harvard in 1901.

Jones traveled in Europe for pleasure as a young man, and later on major errands as a leader among American Friends, especially during the world wars. He was among organizers of the American Friends Service Committee in 1917, and worked for the organization the rest of his life. One AFSC mission in which he participated was an unsuccessful 1938 attempt to talk peace with Adolf Hitler.

Pendle Hill, England

In the summer of 1888, Jones married his first wife, Sarah Hawkeshurst Coutant, of Ardonia, New York, whom he met at Oakwood. It was she who encouraged him to take the Oak Grove job in 1889. Their much-loved son, Lowell Coutant Jones, was born there Jan. 23, 1892. Sarah died of tuberculosis in 1899; Lowell died of diphtheria in 1903.

In 1902 Jones married for the second time, to Elizabeth Bartram Cadbury (Aug. 15, 1871 – Oct. 26, 1952). Their only child, Mary Hoxie Jones, was born July 27, 1904.

Family summer vacations were often spent at Pendle Hill, a simple wooden house on the west side of Route 202 in China, overlooking China Lake. Jones and his brother Herbert “cut trees for lumber and designed the house” during the 1915 Christmas vacation, according to the China bicentennial history.

Other sources say a local carpenter did the building the following spring, badly enough so that the Jones brothers did extensive follow-up work. Also on the property was a log cabin that Rufus Jones reportedly built himself.

Jones named the house Pendle Hill (your writer assumes after Pendle Hill, in England, where Quaker founder George Fox had a revelation in 1652). Pendle Hill was added to the National Register of Historic Places on Aug. 4, 1983, at the same time as the Pond Meeting House, on Route 202, and the Abel Jones house, in South China.

Jones died in Haverford on June 16, 1948. His widow died Oct. 26, 1952. Both are buried in a Haverford Friends cemetery.

Main sources

Jones, Rufus M., A Small-Town Boy (1941).
Jones, Rufus M., Finding the Trail of Life (1926).
Jones, Rufus M., The Trail of Life in College (1929).

Websites, miscellaneous.

New Dimensions FCU announces 2024 scholarship winners

Brayden Perry (left), Gavin Lunt (right)

New Dimensions Federal Credit Union (NDFCU) is proud to announce the recipients of its highly esteemed 2024 Scholarship Program.

Among the outstanding individuals selected for this prestigious honor are Gavin Lunt and Brayden Perry, who have demonstrated exceptional academic achievements, community involvement, and remarkable dedication.

A promising student, Gavin Lunt, will pursue Actuarial Science at the University of Maine at Farmington this fall. His impressive academic successes and active engagement within his community have rightfully earned him a place among the 2024 Scholarship Program winners.

Brayden Perry, another deserving recipient of the NDFCU scholarship, will embark on a path toward Nursing, at Merrimack College, in North Andover, Massachusetts. Brayden’s application stood out for its excellence in academics and exemplary volunteerism, qualities that reflect the spirit of the NDFCU Scholarship Program.

Ryan Poulin, CEO of NDFCU, expressed his pride in the scholarship winners, emphasizing the importance of supporting educational aspirations within the community. Poulin encouraged all aspiring scholars to consider participating in the NDFCU Scholarship Program, highlighting it as a meaningful way to invest in future generations.

For more information about NDFCU’s scholarship program, please contact us at (800) 326-6190 or visit www.newdimensionsfcu.com.

Vassalboro Community School honor roll (2024)

Vassalboro Community School (contributed photo)

GRADE 8

High honors: Juliet Boivin, and Abigail Prickett. Honors: Zoey Demerchant, Ryleigh French, Cooper Lajoie, Bentley Pooler, Judson Smith, Hannah Tobey, Alana Wade, and Reid Willett. Honorable mention: Tristyn Brown, Lucas Cormier, Caleb Marden, and Katherine Maxwell.

GRADE 7

High honors: Zoe Gaffney, Allyson Gilman, Cheyenne Lizzotte, Grace Tobey, and Ava Woods. Honors: Samuel Bechard, Bryleigh Burns, Basil Dillaway, Fury Frappier, Baylee Fuchswanz, Savannah Judkins, Jack Lapierre, Kaitlyn Lavallee, Mia McLean, Elliot McQuarrie, and Agatha Meyer. Honorable mention: Peyton Bishop, Mason Brewer, Emily Clark, Lillyana Krastev, and Jayden Portillo.

GRADE 6

High honors: Xainte Cloutier, Samantha Craig, Mariah Estabrook, Leah Hyden, Sarina Lacroix, Juliahna Rocque, Charles Stein, and Cameron Willett. Honors: Zander Austin, Grace Clark, Twila Cloutier, Kaylee Colfer, Riley Fletcher, Aubrey Goforth, Isaac Leonard, Olivia Perry, Elliott Rafuse, Cassidy Rumba, and Haven Trainor. Honorable mention: Aliyah Anthony, Lukas Blais, Dawson Frazer, Aubrey Judkins, Kaylee Pease, and Isaiah Smith.

GRADE 5

High honors: Hunter Brown, Kamdyn Couture, Cooper Grant, Brooklyn Leach, Landon Lindquist, Simon Olson, Tyson Speropolous, and Robert Wade. Honors: Ryder Austin, Alexander Bailey, Rylee Boucher, Maverick Brewer, Reese Chechowitz, Braiden Crommett, Molly Dearborn, Levi Demerchant, Liam Dowe, Anthony Dyer, Chase Fay, Ashlynn Hamlin, Avery Hamlin, Sophia-Lynn Howard, Tanner Hughes, Kendall Karlsson, Olivia Lane, Landon Quint, Willa Rafuse, Alexis Reed, Jackson Robichaud, Christopher Santiago, Asher Smith, Addison Suga, and Mason York-Baker. Honorable mention: Grayson Brown, Eli Dulac, Hunter Green, Owen Mayo, Keegan Robinson, Gabriel Tucker, and William Vincent.

GRADE 4

High honors: Olivia Booker, Camden Desmond, Marley Field, Henry Gray, Tucker Lizzotte, Evelyn Meyer, Sawyer Plossay, Allysson Portillo, Gabriella Reynolds, Preston Richmond, Alivia Twitchell, Mayla Wilson, Haley Witham, and Alivia Woods. Honors: Freya Caison, Francis Farrell, Emma Freeman, Norah French, Brayden Lang-Knights, Finn Malloy, Anthony Malloy, Gage Nason, Raistlyn Russell, Wesley Stewart, Oliver Sugden, Trenten Theobald, and Roman Wentworth.

GRADE 3

High honors: Marie Cote, Estelle Ford, Levi Hotham, Rose Matulis, Lillan Noll, Orion Paulette, Tristan Plossay, Bianca Pooler, Dominic Poulin, Sydney Suga, Aria Tardiff, Anastaysha Timberlake, Meaghan Trask, and Samuel Tuttle. Honors: Airibella Bossie, Cameron Bossie, Christopher Bourgoin, Payton Bowring, Alexander Buckley, Jaxon Crommett, Preston Dupont, Colton Fletcher, Mariskah-Avril Grant, Thyri Kimball, Jocelyn Parsons, Wyatt Richard, Quentin Tarr, Wynn Trainor, Jens Tyrol, and Ryan York. Honorable mention: Jackson Ingerson.

SCOUTING NEWS: Area Scouts make a difference with clean-up activities

Vassalboro Cubs, front, from left to right, Kasen Maroon (Tiger), Lux Reynolds (Wolf), Finn Arsenault (Wolf), and Declan McLaughlin (Wolf). Second row, John Gray (Wolf), Boone McLaughlin (Lion), Beckett Metcalf (Wolf), Alex Madison (Lion), Samuel Madison (Wolf), Walter (Pack #410 Recruit), Henry Gray (Webelos I). Back Tiger Den Leader Shane Maroon, Cubmaster Chris Reynolds, and Asst. Cubmaster Ben Metcalf. All are from Vassalboro. (photo by Chuck Mahaleris)

by Chuck Mahaleris

Winslow Cubs, from left to right, Wolf Ryder Johnston, Arrow of Light Ashish Dabas, Wolf Easton Vigue, Bear Freddie Pullen (behind Easton), on the right side Lion Lorelei Pullen, Webelos Colton Vigue, Wolf CJ Mihalovits, Arrow of Light Alex Parsons, Wolf Simon Giroux. Not pictured are Wolf Abel Byroade, Lion Stevie Hodgdon, and Bear Peter Small who also took part in the clean-up. (photo by Chuck Mahaleris)

Earth Day has a special place in Scouting’s culture. Cubs and Scouts know that responsible stewardship of the planet is key to being a good Scout. Since Boy Scouts of America’s early beginnings, Scouts have been caring for the planet. The organization’s “Leave No Trace” principles demonstrate how Scouts show respect for the great outdoors.

BSA makes a point to recognize other friends of the planet with the Hornaday Awards, which honor not only Scouting units, Scouts, Venturers, adult Scouting volunteers, but also other individuals, corporations, and institutions that contribute to natural resource conservation and environmental protection.

Caring for the environment is considered one of the core values of Scouting, which is why BSA and its members are constantly taking action to champion sustainability and conservation. Area Scouts were busy putting into practice what they had been learning in Scouting this Earth Day.

On April 21, Skowehgan Pack #485 Cubmaster Shanna Brown said their Cubs Scouts and leaders picked up litter, raked and removed debris around the Federated Church near the Kennebec River filling three contractor bags with trash and a pencil box filled with needles that was given to the Skowhegan Police Department. Scouts had received instructions prior to the start of the clean up to leave any items that looked like medical equipment alone and alert an adult. Scouts and leaders from Troop #485 also assisted in the clean up effort. Shanna said, “Doing our best to clean up the earth one location at a time.”

Cub Scouts in Gardiner Pack #672 gave up some of their Saturday on April 13 cleaning along the rail trail near the Kennebec River. Cubmaster Scott St. Amand said, “They collected ten bags of trash as well as some miscellaneous car parts. It was a beautiful day for a clean-up and the folks on the rail trail weren’t shy about expressing gratitude for the Scouts getting out there and tidying up.”

In Vassalboro, members of Pack and Troop #410 took part in a clean up of the storytime trail at the Vassalboro Community School. “It was a wonderful day to bring both Troop #410 and Pack #410 together to work on a service project in honor of Earth Day, but to also say thank you to Vassalboro Community School for their partnership. It was a perfect collaboration cleaning up storm damage on the story walk created by Eagle Scout Nathan Polley,” said Scoutmaster Christopher Santiago.

Sabrina Garfield, Cubmaster in Winslow said, “Cub Scout Pack #445 spent the day (April 21) walking around Winslow cleaning up litter making the town cleaner and greener. They went to Norton Park, Halifax Park, Winslow Elementary, High School, Jr High, Town Office and Halifax hill cemetery just to name a few of the places. One of our Lion Cubs did 3.2 miles of walking and cleaning up litter. The bottle drive was also a huge success. And a big thank you to Winslow Town Councilman Adam Lint and his wife for their support with their bottle donations and coming out to say hi and thanking the cubs for their work.” Garfield said that many people stopped by, dropped off bottles, beeped, waved and shared encouragement for what the Scouts were doing. Cheryl’s Pizza provided pizza after the work was done. “It’s not too late to help out! Grab a bag, some gloves and an adult and clean up your street. The Earth will thank you.”

Skowhegan Cubs, from left to right, Bear Cub Jaxson Lewis, of Norridgewock, Bear Cub Ian Dickey, of Anson, Tiger Cub Dylan Dickey, of Anson, Tiger Cub Philo Augustus, of Smithfield, and Tiger Cub Casey Barden, of Norridgewock, took part in an Earth Day Clean Up near the Skowhegan Federated Church and the Kennebec River. (photo by Chuck Mahaleris)

EVENTS: Knox-Lincoln Soil & Water Conservation District spring plant sale set for May 11, 2024

Don’t miss the Knox-Lincoln Soil & Water Conservation District Spring Plant Sale, at Union Fairgrounds, on Saturday, May 11, from 8:00 a.m. to 2 p.m. Plants have been chosen for their value as windbreaks, lakeshore buffers, bank stabilization, erosion control, and wildlife habitat – including songbirds, pollinators, and beneficial insects. Individual varieties were selected for productivity, pest and disease resistance, a variety of soil and light conditions – and to provide beauty and color in the home landscape from spring through fall. Many plants that we will have available are responsibly grown by Crystal Lake Farm & Nursery, in Washington, and from Rebel Hill Farm, in Liberty. They accept credit card, checks and cash payment methods.

They will also have available their Backyard Compost Bin and Rain Barrel items, including Systern rain barrels, Earth Machine and Trap-Wire compost bins, compost turners and thermometers. For description and prices, refer to: https://www.knox-lincoln.org/backyard-sale.

For more information, visit https://www.knox-lincoln.org/spring-plant-sale or email info@knox-lincoln.org, or call 207-596-2040. Proceeds of the sale benefit the conservation district’s education and outreach programs. Thanks for your support.

Madison Legion Auxiliary collects essential items for children in DHHS system

Members of Tardiff-Belanger American Legion Auxiliary Unit #39, in Madison, pictured left to right, Amy Washburn, Harriet Bryant, Irma Fluet, Gerri Jenks, Lisa Nelson, Nancy Misiaszek, Jackie Pollis, and Tammy Giguere. (contributed photo)

The month of April is recognized as Children and Youth Month. Members of the Tardiff-Belanger American Legion Auxiliary, Unit #39, Madison, collected many essential items such as backpacks, Pj’s, toothpaste, toothbrushes, diapers, shoes, socks, toiletry items, and hygiene products for the older children, etc.

These items benefit the children who will enter the Department of Health and Human Services System. Most children enter with nothing more than the clothes on their backs. These backpacks provide them with items they can call their own in hopes that it makes the transition a little easier for them. This year with generous donations of items from the members of the local community, and American Legion Family membership as well as the Auxiliary purchases, the American Legion Auxiliary Unit #39, Madison delivered 440 items valued over $1,500.

Founded in 1919, the American Legion Auxiliary (ALA) members dedicated themselves for over a century to meeting the needs of our nation’s veterans, military, and their families both here and abroad. They volunteer millions of hours yearly, with a value of nearly $2 billion. As part of the world’s largest patriotic service organization, auxiliary volunteers across the country also step up to honor veterans and military through annual scholarships and with Dirigo State programs, teaching high school juniors to be leaders grounded in patriotism and Americanism. To learn more about the Auxiliary’s mission or to volunteer, donate or join, visit www.ALAforveterans.org or http://www.mainelegionpost39.org or contact Jackie Pollis, President at jrdlps35@gmail.com or at 207-431-1844.

Maine Community College students named to All-Maine Academic team

Nineteen Maine community college students have been named to the All-Maine Academic Team in recognition of their outstanding academic achievement, leadership, and service.

Area students receiving the award and a $500 scholarship from the MCCS Board of Trustees, are:

Chelsey Chapman, Pittston, Central Maine Community College, in Auburn.
Kiera Clark, Skowhegan, Kennebec Valley Community College, in Fairfield/Hinckley.
Luz Maria Seda Libby, Palermo, Kennebec Valley Community College.

OBITUARIES for Thursday, May 2, 2024

MARGARET L. CAIN

VASSALBORO – Margaret “Peggy” Louise (Jones) Cain, 86, died peacefully at home on Thursday, April 4, 2024. Peggy was born in Augusta to parents Alfred L. and Madeline M. Jones on July 19, 1937.

She graduated from Waterville High School in 1956 and from Mercy Hospital School of Nursing with a three-year degree to become a registered nurse in September1960.

Peggy had been a resident of Vassalboro her entire life and had started her career as a surgical nurse at Thayer Hospital, in Waterville. Later she was employed at the Colby College infirmary, in Waterville, for many years where she advocated and spearheaded the Colby Medical Lab creation. After retirement from Colby, she took a part time job at Mid-Maine Internal Medicine, in Vassalboro, for a couple years and then volunteered as a Building Bones instructor teaching classes for the elderly.

Peggy, in her younger years, had a passion for horses. She took pride in her talent of intricate baton twirling and participated in many beauty pageants. Peggy was a strong vibrant outgoing woman who in September 1960, married her lifelong best friend and the love of her life, Richard B. Cain Sr., and together they had seven children.

Peggy dedicated her life to her husband, her children and grandchildren. Holidays were very important to her, especially Christmas. She served as Scout leader and attended many dance recitals. But her passion for sports superseded all. She followed all of her children’s and grandchildren’s many sporting events, participating in fundraisers, operating concession stands, but her favorite was volunteering on the Winslow High School Hockey Booster Club.

She also enjoyed professional sports; some of her favorites were Quarterback Fran Tarkenton’s Minnesota Vikings, later New England Patriots took their place, but no team could ever replace her love for the Boston Red Sox.

Peggy valued quality time with her kids and grandkids, and she embraced the outdoors with enthusiasm. Together with her husband and other family members, would go ice fishing, snowmobiling or four-wheeling. Peggy immensely enjoyed sledding with her special sled that no one was allowed to touch, and she would sled with all who were willing to conquer the hill outback of her house.

Peggy absolutely loved camping on the seasonal campsite at Pleasant Point, Oakland, at the family camp lot on Webber Pond, on Bald Mount, Bingham, and Cathedral Pines, Eustis. She loved it all.

Peggy had a passion for swimming. She would challenge anyone to a morning swim Memorial Day weekend just after the ice went out of the lake or would be in competition with the neighbor as to who would use their pool latest in the season, usually closing it in mid-October.

Peggy loved to listen to her country music from Patsy Cline to Alan Jackson and she could out dance anyone on the dance floor. Everyone loved to watch her and Dick glide across the dance floor with grace or get down and boogie to a good ole fashion polka.

Peggy was big on playing cards, Yahtzee, or Mexican train, she enjoyed the socialization and the competition. Peggy was just a social bug and loved to entertain. Peggy and Dick hosted “every” Sunday dinner potlucks for family, many annual family reunions, and various parties.

Peggy was a very wise woman and shared her lifetime philosophy that she learned from a nun at nursing school…“You will always love your children, but your husband comes first. Your children will grow and leave the nest, but your husband is there to stay.” She revolved around this philosophy awaiting this day, April 4, 2024, when she will see Dick again and they can dance across Heaven together for eternity.

Peggy was predeceased by husband, Richard “Dick” Cain Sr.; son, Mark W. Cain; and parents Alfred L. Jones and Madeline M. (Foster) Jones.

Margaret “Peggy” Louise (Jones) Cain is survived by sons, Kevin Cain and wife Regina, of Benton; daughter, Alison Thompson and husband Kevin, Richard Cain Jr. and wife Stacey, David Cain and wife Terri, daughter, Meridith Cain, Alfred Jones “AJ” Cain and wife Rhonda, all of Vassalboro; 16 grandchildren; and many great-grandchildren; sister, Shirley J. Jones; brother, Alfred “Bub” M. Jones; brother-in-law, Silas “Bill” Cain and wife Lorette; sisters-in-law, Maureen Macomber and husband Bill, and Patricia “Pat” Crocker.

A Celebration of Life will be held at the MacCrillis-Rousseau VFW Post #8835, in Winslow, on Friday May 3, from 1 to 3 p.m. Arrangements are being made by Wheeler Funeral Home, 26 Church St., Oakland.

In lieu of flowers donations in her memory may be made in her name to Waterville Office Hospice, 1800 Philanthropy, Northern Light Home Care and Hospice 225 Gorham Rd., Suite 200, South Portland, ME 04106: http://www.northernlighthealth.org/Our-System/Foundation/Donation-Opportunities.

YVETTE C. POULIN

WINSLOW – Yvette Cecile (LaChance) Poulin, 82, died in the care of Hospice early Thursday, April 18, 2024, at the Oak Grove Center, in Waterville. Yvette was born May 3, 1941, and grew up in Winslow.

She attended St. John Parochial School. Later in life, she was a Charter Member of the St. John PTFA, as secretary and organized and co-chaired the first ever St. John Christmas Fair. She was active in fundraising for the school at spaghetti and bean suppers during her children’s school years.

She graduated from Winslow High School with National Honors in 1959 and was class officer.

She later took evening classes at Thomas College, in Waterville, and Kennebec Valley Technical Institute, in Fairfield. In her early teen years, she worked at her parent’s grocery store where the first Winslow Post Office was established, and she was sworn in as assistant postal mistress. Following graduation, she was employed in the administrative offices of Keyes Fibre Company, in Waterville, for nearly 24 years in various secretarial and analytical positions.

On September 2, 1963, Yvette married her neighbor and high school sweetheart Leonard Douglas Poulin, at St. John the Baptist Church, in Winslow. They were married for 59 years and for 35 of those years, besides having full-time careers and raising two children, acquired over 40 rental units they managed and maintained together until their sale in 2001.

Yvette was the family memory maker. She hosted large family Christmas parties annually for all the aunts, uncles, and cousins to gather and celebrate. During the summers, her welcoming backyard gave space for all the cousins and neighborhood friends to swim and play in the pool. She swam laps everyday each summer without ever once getting her hair wet.

Her grandchildren had magical childhoods with their mémère. She took them on many adventures at her timeshares in Stoneham and created a special space at their warehouse where the kids could immerse themselves in arts, crafts, and play. The many photos she took during these times will provide cherished memories.

Yvette was generous and kind, always willing to help anyone in need and share all the things that brought her joy with friends and family. The love and support she provided to so many over the years is immeasurable.

She loved to adventure outdoors. In the winters, she was off to her home in Florida. She explored every park, trail and beach she could find, and nothing made her happier. In the summer and fall, she spent weeks at her timeshares hiking and exploring Stoneham and Southwest Harbor. She always invited her sisters and friends to join her in Florida to enjoy the sunshine or Southwest Harbor for adventures in Bar Harbor. She so loved the beauty of the Stoneham area that she shared that love by gifting family members her own timeshares to enjoy.

Yvette was a creative and talented artist who loved to craft and paint. The walls of their home were graced with many of her beautiful paintings, and she was so proud to make her special clothespin doll ornaments each holiday to gift to friends and family. When major (or just funny) events happened in her family and extended families’ lives, she would craft custom dolls that reflected a history personal to each person, down to the smallest detail. If these dolls were all brought together, they would tell the story of our family.

Yvette was predeceased by her parents, Irene (Reny) and Julienne (Breton) Lachance, and her sister, Theresa Begin.

She is survived by her two children, Leonard D. Poulin, Jr., Leslie Wilson and her husband Ian; three grandchildren Joshua Poulin, Jorja Poulin, Liam Poulin; one great-granddaughter, Harper Poulin; sisters, Lucille Roy and Juliette Akins; brothers-in-law and their wives, Warren and Patricia Poulin, Michael and Madeline Poulin, and Tom and Roberta Poulin; and many nieces and nephews.

A Memorial Mass will be held at St. John the Baptist Church, 26 Monument St., in Winslow, on her birthday, May 3, 2024, at 10 a.m. . There will be a luncheon gathering immediately following the Mass at St. John School.

Arrangements are under the direction of Veilleux and Redington Funeral Home and Cremation Service. There is an online register for messages and condolences at dignitymemorial.com.

CHRIS J. BURGESS

BELGRADE – Chris Jeffrey Burgess, 64, passed away on Friday, April 19, 2024, at his home. Chris was born on October 17, 1959, the son of Helen Lucille (Philbrick) and Lloyd Dhanis Burgess.

Chris had a passion for restoring classic muscle cars. He enjoyed the company of friends and his constant companion of 11 years, Diesel.

He was predeceased by both parents, and brothers Lloyd (Butch) Burgess Jr. and Gene L. Burgess.

Chris leaves behind his life partner Darlene Spiller; daughters Holly A. and Prudence A. Burgess; stepson Joseph P. Spiller; granddaughter McKaylee A. Hampson; brother Leon D. Burgess and partner Sandra Macomber; sisters Gail Gallagher and husband Herbert, Barbara Burgess, Joy Burgess, and Cathy Burgess; mother-in-law Donna E. McCaslin; numerous nieces and nephews.

Graveside and gathering to be announced at a later date.

Please visit Chris’ memorial page at http://www.dsfuneral.com/obituaries/chris-burgess where condolences, photos, and special memories may be shared.

PHYLLIS A. CHAMBERLAIN

SKOWHEGAN – Phyllis Anita (Boynton) Chamberlain, 94, passed away at her home, in Skowhegan, on Friday, April 19, 2024, following a battle with pancreatic cancer and aortic stenosis. She was born on August 27, 1929, daughter of Henry and Alta (Ellis) Boynton.

She attended schools in Skowhegan and graduated from Skowhegan High School in 1947. She continued to be in touch with some of her classmates until her death.

Phyllis married Clayton “Jack” Chamberlain November 30, 1947, and was married 55 years until his passing in 2003. Phyllis worked as a telephone operator as well as on the farm they purchased from her grandfather on the East River Road for 16 years. Phyllis also worked as a nanny for Dr. Loring Pratt, of Fairfield, until she went to Skowhegan Business School and started working at the new Federal Trust Bank, in Skowhegan in 1961.

Her son John was born in 1949 and daughter Leona was born in 1950. During that time, she and Jack provided care for Phyllis’ grandparents, and later, Jack’s parents. She was a devoted caregiver who managed children, household, farm chores, and caregiving for her elders all in stride. She later cared for Jack after his stroke in 1985. He lived another 19 years, and she continued to care for him and work at the bank until her retirement in 1991 as an operations officer with Bank of America.

Phyllis and Jack were able to take vacations and enjoyed many trips to Michigan to see John and his wife Janet, traveling with them to the West Coast. After Jack passed away, she and Lee took several trips to Canada, Wyoming, Florida, Oregon, and Michigan. Phyllis enjoyed entertaining and stayed connected with all her nieces and nephews through two generations.

She was predeceased by her parents; her husband Jack; siblings Mary Russell, Robert Boynton, and R. True Boynton; as well as grandson Christopher Matthew Chamberlain.

Phyllis is survived by her son John Chamberlain and wife Janet; daughter Leona “Lee” Sinclair; grandchildren Aaron Chamberlain, Jenny Bellows and husband Nick, Jan Wilkinson and husband Will, Jared Sinclair and girlfriend Lindsay Webber; great-grandchildren Joshua Chamberlain, Christopher Chamberlain, and Andrew Jarvais; many nieces and nephews; sister-in-law Virginia Hyatt, of Vermont; cousin Chick Hunter, of New Jersey.

A memorial service will be held on Friday, May 3, 2024, at 1 p.m., at Smart and Edwards Funeral Home, 183 Madison Ave. in Skowhegan. A reception will be held at Phyllis’ home at 1020 East River Road, Skowhegan, from 2:30 to 5 p.m.

Phyllis’ ashes will be placed with Jack’s on Monday, May 6, 2024, at 9 a.m., at the Maine Veterans Cemetery, 163 Mt. Vernon Rd., in Augusta. Family and friends are welcome to attend.

Please visit Phyllis’ memorial page at https://smartandedwardsfh.com/obituaries/phyllis-chamberlain where condolences, photos, and special memories may be shared.

If you would like to do something in memory of Phyllis, plant a seed, a bulb, or a tree and sow seeds of kindness and forgiveness when you do.

MARK N. MORANG

PALERMO – Mark N. “Bing” Morang, 59, died unexpectedly on Thursday, April 25, 2024, at Eastern Maine Medical Center, Bangor. He was born in Augusta on May 8, 1964, a son of Karl G. and Alice Y. (Alexopoulos) Morang.

Bing attended Augusta schools and had been self employed for many years as a flooring installer.

He was predeceased by his father, Karl G. Morang; and two brothers, James L. Morang and Ricky K. Morang.

Bing is survived by his mother, Alice Y. (Alexopoulos) Morang, of Winthrop; two sisters, Cindy S. Miville and her husband Mike, of Winthrop, and Anne F. Chadwick, of Bangor; as well as several nieces, nephews and cousins.

There will be no public visiting hours. A graveside service will be held on Monday, May 6, 2024, at 11 a.m., at Holy Family Cemetery, Townsend Rd., Augusta.

Arrangements are under the care of Plummer Funeral Home, 16 Pleasant St., Augusta.

Condolences, stories and photos may be shared through the funeral home website at: http://www.plummerfh.com.

The family requests that donations in Bing’s name be made to Kennebec Valley Humane Society,168 Leighton Rd., Augusta, ME, 04330.

BARBARA A. CZEPIEL

OAKLAND – Barbara Ann Czepiel, 77, passed away, at home, on Thursday, March 7, 2024, following a long battle of health issues. She was born on February 25, 1947, and raised in Chicopee, Massachusetts, by her parents Walter and Stella Czepiel, now deceased.

She worked and attended Sunshine Village (Adult Day Care Center), in Massachusetts, for 30 years and with great pride being in charge of the cafeteria.

All who knew Barbara will never forget her smile, sense of humor and always wanting to help. Listening to Polish music on the Big Joe Polka Show was a favorite thing to do. Her dream was to play the accordion but couldn’t.

Barbara came to Maine in 2011 to live with her sister Diane Bickford, who resides in Oakland. She loved Maine and all it had to offer, especially lobster rolls, and mostly all the friends she made who have expressed so much love for her.

Barbara will be laid to rest beside her parents on Thursday, May 2, 2024, at 1 p.m., following a graveside service at Notre Dame cemetery, in South Hadley, Massachusetts.

Barbara leaves behind her two sisters, Diane Bickford, of Oakland, and Elaine Beliveau, of Chicopee, Massachusetts; and a brother Walter Czepiel, of Ludlow, Massachusetts; along with many nieces, nephews and cousins.

A Catholic Mass will be held in remembrance of Barbara here in Maine, at St. John Church, in Winslow, on Sunday, June 16, 2024, at 10:30 a.m. All are invited to attend.

Her cremation was done by Lawry Brothers-Wheeler Funeral Home, in Fairfield, where you can sign her book online.

Donations made in her honor should go to the Salvation Army or Disabled Vets.

OTHERS DEPARTED

CARLENE ROY

CHINA – Carlene Roy, 86, passed away on Thursday, February 8, 2024, peacefully in her sleep. She was born in Caribou on February 2, 1938.

A burial was held at the Holy Family Cemetery on the Townsend Road, in Augusta, on Saturday, April 27, at 9 a.m. A Celebration of Life was held at the Le Club Calumet, 334 West River Road, Augusta, following the committal.

Arrangements are under the direction and care of Aable Cremation Service, Waterville.

DOROTHY M. CASHMAN

WATERVILLE – Dorothy Marie Cashman, 91, passed away peacefully at home on Friday, March 22, 2024.

She was predeceased by her husband Kenneth J. (Snapper) Cashman.

She is survived by son Terry; grandsons Jesse and wife Nallie, Cheyenne and wife Casey; great-grandchildren Conan and Isla.

SERVICES

JON J. FORTIER

WINSLOW – Saturday, May 4, at 11 a.m., funeral service, Saint John the Baptist Catholic, Church, 26 Monument St., Winslow. Immediately after funeral service, a family committal service at Saint Francis Cemetery, 78 Grove St. Waterville, then a Celebration of Life, noon, at the Pointe Afta Restaurant, 252 China Rd., in Winslow.

MURIEL R. GERVAIS

WATERVILLE – Muriel Rolande Gervais, 93, passed away on Wednesday, February 28, 2024, at Woodlands Senior Living, of Waterville, following a long illness.

A Mass of Christian Burial will be held at 10 a.m., on Wednesday, June 19, 2024, at St. Mary of the Assumption Catholic Church, 41 Western Ave., Augusta, ME 04330, with burial to follow at Holy Family Cemetery, in Augusta.

Arrangements are in the care of Plummer Funeral Home, 16 Pleasant St., Augusta, ME.

In lieu of flowers, memorial contributions in Muriel’s name may be made to, St. Michael’s Parish, 24 Washington St., Augusta, ME 04330.

EVENTS: Invite to a tea

Contributed photo

You are invited to join The Recycled Shakespeare Co. for The Four Seasons: A Literary Tea, Sunday, June 2, 2024, 2 p.m., at the South Parish Congregational Church, 9 Church St., Augusta, for an afternoon of tea and refreshments representing the four seasons, and enjoy readings, both published and original. Seasonal dress is encouraged. A $30 donation will reserve your place. Go to: Our.show/recycledshakespeare. Contact Debra Achorn at 207-314-6160 for questions.

GROWING YOUR BUSINESS: Enhance your customer experience

by Dan Beaulieu
Business consultant

Having happy and satisfied customers is the most rewarding aspect of owning a business. If you concentrate on your customers and focus on delighting them you will never run out of business. You can have all the sales you want, all the price gouging, all of the promotions and advertising and, yes, they will all work to a certain extent but the number one thing that will make your company grow and thrive is having a following of delighted customers.

But of course, that is easier said than done. Delighting your customers takes focus, knowledge and concentration, and most of all it takes looking at your company experience from the customer’s point of view. That’s right, to delight your customer you have to walk in his shoes. That means be aware of and enhancing the customer experience.

The best way to do this is to look at every aspect of your business through your customers’ eyes. Look at every aspect of the business experience that your customers see and evaluate it from that point of view.

• How do customers find you? If you’re advertising, what do your ads look like. Evaluate other means of customer acquisition from flyers, to your website, to your social media. How does it look to the customers?
• What happens when they try to reach you? Is it by phone? Does somebody answer the phone immediately and deal with the customer professionally? Or if it’s voice mail, is your message professional? And most importantly with voice mail, do you get back to them quickly? Calling your own company and seeing for yourself how the phone is answered or how the message sounds, could be a real eye opener.
• How does the company present to the customers? Signage, trucks, equipment? If you are in retail, how does you place of business look to the customer?
• If you are a contractor, say a builder, or a roofer, or a landscaper, what is your quote process like? Is it easy and friendly along with being transparent, clear and precise? Do you make sure your customers know exactly what they are getting for their money – exactly what it will cost them? Is the transaction experience pleasant for them?
• Are you always on time? Are you accurate when it comes to when your team will arrive on the premises and how long it will take to do the job?
• Do you keep the customer informed at all times as to how the job is coming along? Do you communicate with them immediately when something goes wrong, telling them why, what you can do about it and how much more it will cost, if it does cost more?
• How about the work site? Do you keep it clean and uncluttered? No loud music or smoking or raucous behavior. Are all your associates courteous to your customer?
• When the job is complete do you take the time to do a walk through with your customers to make sure they are satisfied with the work you have completed? They should be delighted enough for you to ask them for a reference or testimonial.
• And finally, do you follow up a week later to make sure they are still happy with your work? This is the time to ask them how you did and if they would use you again. This is the time to make them a customer for life.

Now that you’ve looked at all aspects of your business, the service you perform and how you performed it, are you happy? Is this the way you want people to see your company? If it’s not, then fix what needs fixing. If it is, then good for you. But don’t stop there. The best way to keep growing your company is to always be finding ways to make the customer experience better. That’s the right way to grow your company.